Marketing Concierge Specialist

About the Role

Key Responsibilities

• Offer concierge level service to pre-selected patients, including those who are cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.
• Provide exceptional customer service to physician offices, including targeted IPA contracted providers and offices interested in high-level support.
• Assist with designated site scheduling and prior authorizations for advanced imaging studies.
• Provide special handling, VIP support, and assistance to Medical Groups/IPA providers and their staff with scheduling, stat requests, medical records, reports, etc.
• Make sales field calls to referring physicians.
• Work with Sales/Marketing/Communications team at health fairs, forums, and group informational talks.
• Set up and assist with Physician Portal.
• Assist Marketing Director in customer service trainings, follow-ups, and in-house events.
• Provide educational information and support campaign roll-outs to providers and patients.
• Collaborate with Marketing Director to implement monthly/quarterly physician-focused marketing campaigns.

Requirements

• Ability to travel up to 50% during the work week.
• At least 2 years of experience in Medical, hospitality, or Marketing/Public Relations industry.
• Excellent customer service skills.
• Experience in training and presenting information to groups or individuals for at least 2 years.
• Strong organizational skills.
• Strong working knowledge of MS Word, Excel, and PowerPoint.
• Passion for patient care and ability to exercise sound judgment.
• Effective and professional communication and interpersonal skills.
• Ability to remain professional in all situations.
• Structured work approach and ability to prioritize in a fast-paced environment.

Nice to Have

• Experience in training and presenting information to groups/individuals.

Benefits & Perks

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of the imaging centers for you and your immediate family.