Marketing Guest Experience Representative

About the Role

Key Responsibilities

• Prepares and submits all room block assignments.
• Communicates with front desk, housekeeping, and maintenance on room status and assignment moves.
• Orders and tracks marketing collateral pieces for the site's operation.
• Checks in all guests according to front desk standards and procedures, including procuring credit card information, assigning keys, parking passes, and signing forms.
• Provides guests with resort and area information when needed.
• Assists with event information and signing forms.
• Provides and updates the master list with tour status and room information.
• Prepares arrivals report for In-House Marketing.
• Attends all meetings regarding the program.
• Performs marketing guest recovery, including guest appeasement and guest calls.
• Provides outstanding customer service.
• Maintains high standards of integrity when interacting with team members, management, owners, members, and prospects.

Requirements

• High School Diploma/GED.
• Able to work flexible schedules including mornings, evenings, weekends, and holidays.
• Proficient with Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills with strong customer service orientation.
• Good organizational skills and detail-oriented mindset.

Nice to Have

• Previous Vacation Ownership and guest relations experience.

Qualifications

• High School Diploma/GED.

Benefits & Perks

• Medical, dental, and vision insurance.
• 401K plan.
• Paid Time Off (PTO) program.
• Outstanding travel benefits.
• First day benefits for new employees.