Marketing Operations Manager

About the Role

Key Responsibilities

• Manage the full lifecycle of marketing and communication projects, ensuring deliverables are completed on time and aligned with brand and strategy.
• Serve as the primary point of contact for internal clients, clearly communicating timelines, expectations, and updates throughout each project.
• Coordinate with external vendors, negotiate pricing, manage production schedules, and ensure high-quality output that meets budget and brand standards.
• Maintain and monitor project workflows using ClickUp, tracking milestones and facilitating status meetings to ensure momentum and accountability.
• Collaborate with creative, digital, and development teams to align messaging and materials across print, digital, and in-person platforms.
• Support marketing operations through inventory management, event logistics, invoice tracking, and financial reconciliation.
• Generate reports and dashboards to support fundraising goals, including donor insights, event revenue, and campaign performance.
• Ensure accurate and timely data entry in donor databases, maintaining data integrity and supporting analysis for strategic forecasting.
• Provide training and support for internal systems such as Raiser's Edge, ClickUp, and shared digital tools to increase team efficiency.
• Uphold brand standards across all communications and provide guidance to internal teams on proper brand usage.

Requirements

• 1-3 years of experience in project coordination, marketing operations, or creative workflow management.
• Advanced proficiency in ClickUp required (or equivalent PM tool with a willingness to transition).
• Strong understanding of marketing, branding, and multi-channel communications workflows.
• Excellent written, verbal, and interpersonal communication skills.
• High attention to detail, time management, and problem-solving abilities.
• Familiarity with financial processes such as invoice reconciliation and budgeting.
• Technologically fluent—comfortable with ClickUp, Slack, Microsoft Suite, Google Products, shared drives, and cloud-based collaboration tools.
• A commitment to Outreach's Statement of Mission and Faith.

Nice to Have

• Nonprofit, mission-driven, or agency experience preferred.

Qualifications

• 1-3 years of experience in relevant fields.

Benefits & Perks

• Paid vacation, agency holidays, sick days, and wellness days.
• Health, Dental, and Vision Insurance.
• Life insurance, short-term, and long-term disability insurance.
• 403(b) retirement plan.
• Employee Assistance Program and Employee Discount.
• Eligibility for hybrid work model or flexible scheduling.
• Mission-driven environment that fosters personal development.