Marketing Operations Specialist II/Sr

About the Role

Key Responsibilities

• Works in partnership with manager and/or consultant to analyze the strategy, scope, calendar, and deliverables for marketing technology initiatives in alignment with marketing and enterprise strategies.
• Participates in the development of operational plans in support of the strategy.
• Assists in providing ongoing communication across the marketing and broader organization, sharing project updates, timelines, processes, and results.
• Develops, streamlines, documents marketing workflows, processes, and best practices.
• Participates in implementation of process improvements for long-term success.
• Creates effective communication with customers, leaders, and other stakeholders through written, verbal, and interpersonal means, including change management plans.
• Partners to evaluate new technologies and add-on applications to improve and optimize marketing team performance.
• Manages and supports technical aspects of key marketing systems including system enhancements, defects, and new platform rollouts.
• Manages marketing vendor relationships, budgets, contracts, and approvals, collaborating with Sourcing & Vendor Management and IT to improve vendor management.

Requirements

• Bachelor's degree in marketing, business, finance, management, information systems or related field and two years of marketing, project management, information systems or related experience.
• Or an Associate's degree in marketing, business, finance, management, information systems or related field and four years of relevant experience.
• Or a High School diploma or GED and six years of relevant experience.
• Proven experience with implementing process improvements/efficiency.
• Experience achieving business outcomes is preferred.
• Strong technology acumen is preferred.
• Strong analytical skills with experience in reporting and data analysis is preferred.
• Working knowledge of word processing, spreadsheet, and presentation software.
• Occasional travel, including overnight stays, is required.

Nice to Have

• Experience with Agile methodologies.
• Working knowledge of the insurance industry, including business operations and terminology.

Qualifications

• Bachelor's degree in relevant fields with two years of experience, or
• Associate's degree with four years of experience, or
• High School diploma or GED with six years of experience.

Benefits & Perks

• Premier health, prescription, dental, and vision benefits for you and your dependents, starting from your first day.
• Low contributions to medical and prescription premiums, with up to 97% of employee premiums paid by the company.
• Traditional pension plan with full vesting after five years of service.
• 401(k) with up to 4% contribution match.
• Paid time off including vacation, personal days, sick days, bereavement days, and parental leave.
• Career development including tuition reimbursement for higher education and industry designations.
• Additional benefits such as basic life insurance, short- and long-term disability insurance, orthodontic coverage, adoption assistance, fertility coverage, well-being programs, paid volunteer hours, and charitable gift matching.