Marketing Representative Front Desk

About the Role

Key Responsibilities

• Complete the process of booking eligible tours on the phone and face-to-face.
• Sell mini-vacation packages to other HGV resorts to produce potential revenue.
• Respond to guest requests in a timely manner and represent HGV professionally.
• Assist with tour and marketing related issues.
• Confirm appointments with guests to ensure tour reservations and improve show rate.
• Ensure all marketing initiatives are delivered.
• Build and develop a motivated team environment out in the field.
• Meet or exceed performance metrics.
• Ensure guests meet minimum eligibility for gifts or promote courtesy tours.
• Champion Hilton quality customer care service throughout all marketing channels.
• Secure future business through face-to-face POS package sales.

Requirements

• Minimum 1-year proven sales, sales related marketing, concierge, or optional tour and activity sales experience.
• Engaging personality, positive demeanor, and ability to work in fast-paced environment.
• Intermediate computer proficiency with the ability to learn.
• Ability to work a flexible schedule to include evening, weekends, and holidays.
• High School diploma or equivalent.

Nice to Have

• None explicitly listed in the description.

Qualifications

• High School diploma or equivalent.

Benefits & Perks

• Competitive earning potential of $60,000 - $100,000 and above.
• Outstanding health care options (medical, dental, and vision) starting day 1.
• Paid Time Off for adventure, self-discovery, relaxation, or recuperation.
• Deeply discounted rates at Hilton properties worldwide through the Go Hilton Team Member Travel Program.
• Additional discounts at participating hotel-operated restaurants.
• Automatic enrollment in the HGV matching Retirement Savings Plan.
• Industry-leading training, top-notch technology, and continuous support.