Marketing Representative In House Lead

About the Role

Key Responsibilities

• Supervise and own the activities of the Marketing Team in support of the Manager of Marketing to maximize production and efficiencies.
• Build great relationships with Hilton Honors Rewards members, Hilton Grand Vacation's resort guests, and Club members through face-to-face guest contact and lead generation.
• Speak to and schedule guests and owners to come into the sales gallery for a 60 or 90-minute presentation of Hilton Grand Club vacation ownership offerings.
• Take ownership of the front-end of the sales cycle by approaching guests, qualifying leads, using marketing gifts and incentives to set appointments, and booking guest appointments.
• Assist in creating and coordinating ongoing training with the In House team.
• Ensure a production-based shift allocation in collaboration with the In-House Marketing Team.
• Implement and maintain tools to enhance productivity for marketing coordinators.
• Uphold all policies and procedures within the team.
• Resolve customer relations issues related to marketing at the sales center or post-tour.
• Help the team meet and achieve monthly, quarterly, and yearly goals for tour flow, volume, penetration, VPG, and POS Sales.
• Create a motivated team environment in the field.
• Visit all locations and perform MOD responsibilities as scheduled.
• Provide feedback to management for coaching marketing coordinators.
• Review monthly reports for tour and sales tracking.
• Manage customer service issues on the floor during floor duty.
• Handle employee relations matters.
• Perform other duties as assigned based on business needs.
• Carry out all other reasonable requests by management.

Requirements

• High School Diploma/GED
• Marketing Experience
• Positive and go-getter attitude

Nice to Have

• Bachelor's Degree

Qualifications

• High School Diploma/GED
• Marketing Experience

Benefits & Perks

• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision).
• Paid Time Off (PTO) for rest and relaxation.
• Automatic enrollment in the HGV Retirement Savings Plan.
• Employee Discount Program.