Merchant Services Lead Digital Product Manager

About the Role

Key Responsibilities

• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
• Oversee overall product management and strategic focus for the most technical, complex and diverse payment products and services
• Deliver solutions that are long-term, large scale, and require consideration of market dynamics, trends, regulatory impact, and risk management
• Provide support in executing the product owner and overall team's vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
• Engage with Sales Segment Leaders, Clients, and other stakeholders to understand customer/prospects needs
• Understand the competitive landscape, emerging capabilities, existing pain points, etc. to inform the strategy
• Engage with leaders, stakeholders, subject matter experts, product owners, vendors, project managers and delivery team companywide
• Develop and maintain strategic product roadmaps
• Work closely with Sales Support/Marketing to develop go-to-market strategy and ongoing client communication
• Provide product expertise on client calls and partner calls as needed to represent capabilities and understand client needs

Requirements

• 5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education
• 5+ years of Merchant Services experience
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, collaborative, and interpersonal communication skills
• Experience in using agile tools such as Jira and Confluence to track, prioritize and deliver initiatives
• Strong project management and research skills
• Ability to provide leadership by coaching, training, collaboration, and mentoring

Nice to Have

• Relevant payments experience ideally at an acquirer, merchant service provider, gateway, or point-of-sale company
• Extensive experience in the payments space such as POS terminals, payment gateways, tokenization solutions, virtual terminals, B2B payments, integration tools, middleware or other CP/CNP payment related solutions or value-added services
• Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners
• Use of agile tools such as Jira and Confluence

Qualifications

• Educational background or certifications demonstrating 5+ years of digital product management experience

Benefits & Perks

• Competitive salary
• Robust benefits package
• Support for work-life balance and well-being
• Programs to support community investment
• Recognition as a top workplace for career growth