National Account Manager

About the Role

Key Responsibilities

• Generate new leads and proactively identify business opportunities to expand the customer base.
• Develop and maintain a deep understanding of the market segments assigned, market trends, and competitive landscape.
• Conduct market research to identify potential target customers and industries.
• Present and promote products to prospective clients, showcasing features, benefits, and competitive advantages.
• Negotiate and close sales deals, ensuring customer satisfaction and long-term partnerships.
• Manage and nurture relationships with existing clients, serving as their primary point of contact.
• Coordinate with product managers, geographic managers, and sales personnel to create targeted account strategies.
• Understand customers' needs and provide customized value-added solutions.
• Regularly communicate with clients about new product offerings, promotions, and industry developments.
• Identify upselling and cross-selling opportunities to maximize revenue.
• Resolve customer complaints or issues in a timely manner.
• Manage customer pricing, present Contribution Reports, and prepare RFQs in coordination with management and Product Managers.
• Develop and implement market segment strategies and tactics.
• Track and analyze sales data, market trends, and customer feedback to develop sales forecasts and reports.
• Present updates to senior management on achievements, challenges, and recommended actions.
• Maintain accurate sales records using CRM, including customer information, sales activities, and pipeline management.
• Collaborate with marketing, production, and logistics teams to ensure timely order fulfillment and customer satisfaction.
• Stay updated on product knowledge, industry trends, and competitor activities.

Requirements

• Bachelor's degree in business, marketing, or a related field (preferred).
• Proven experience in sales, preferably in the packaging industry or a related field.
• Strong interpersonal and communication skills.
• Excellent negotiation and presentation skills.
• Self-motivated with a results-driven mindset.
• Ability to work independently and manage multiple priorities.
• Proficient in using CRM software and MS Office applications.
• Willingness to travel as needed to meet with clients.

Nice to Have

• Experience in the packaging industry or a related field.

Qualifications

• Bachelor's degree in business, marketing, or a related field (preferred).