Onboarding Project Manager

About the Role

Key Responsibilities

• Responsible for leading resources in completing projects by a set deadline to uphold business initiatives, including scoping/discovery, requirements gathering, sourcing, and implementation.
• Makes effective decisions when presented with multiple options for how to progress with a project.
• Serves as a point of contact for cross functional teams when multiple resources are assigned to the same project to ensure team actions remain agile and in synergy.
• Communicates with management team to keep the project aligned with goals.
• Responsible for managing new software implementations from end to end, both internally with cross functional teams and externally.
• Sets and tracks project milestones; manages and accounts for unforeseen delays then realigns schedules and expectations as needed.
• Responsible for verifying completion of required documentation via our CRM software.
• Manages and completes data entry as required in the proper systems.
• Investigates and mitigates client escalations and questions.
• Creates, writes, and updates KB articles as required.
• Attends meetings as required (daily, weekly, monthly, quarterly).
• Creates strong customer relationships.
• Reviews and analyzes systems to ensure all services are set up and utilized properly.
• Works with excel/csv sheets to explain field requirements to clients in preparation for importing data into the system.

Requirements

• Project and task management skills.
• Delegation skills.
• Conflict management skills.
• Time management skills.
• Strong communication skills.
• Attentive and careful approach.
• Understanding the difference between following the process and worshiping the process.
• Proficiency with Excel, including pivots, charts, vlookups, etc.
• Comfortable with fetching and manipulating large datasets from the database.
• Experience with SaaS support, account management, project management, or implementation.
• Apartment industry experience.
• Strong verbal and written English skills.
• Bachelor's degree or equivalent relevant experience.

Nice to Have

• Experience in property management or related industries.
• Additional technical skills or certifications related to project management or SaaS platforms.

Benefits & Perks

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs