Patient Account Representative

About the Role

Key Responsibilities

• Responsible for billing activities including medical billing, re-billing of denials, payments, collecting on delinquent accounts, records retention, processing medical records requests, and assisting with other administrative duties.
• Responds to billing inquiries from the insurance carrier, patient, and clients via telephone, in writing, or in person.
• Manages the department's incoming telephone calls while providing excellent customer service.
• Updates accounts and rebills medical claims, patient statements, or client invoices as appropriate.
• Processes credit card payments.
• Comprehensively documents all account activity accurately and timely.
• Contacts patients or payors for additional information when necessary.
• Performs activities related to billing reconciliation and analysis.
• Analyzes and corrects errors from error processing queues.
• Generates and analyzes various reports and takes appropriate action.
• Reports payments to collection agencies.
• Completes follow-up of claims on a timely basis according to productivity guidelines.
• Reviews payment denials and discrepancies identified through EOB, remittance advices, or payor correspondence and takes appropriate action to correct these accounts.
• Resubmits claims to payors as necessary via electronic, fax, or hard copy.
• Contacts insurance companies to verify patient's eligibility.

Requirements

• High School diploma or equivalent.
• At least six (6) months customer service experience.
• At least six (6) months of experience in medical billing or collections.
• Alphanumeric keying at 7,000 keystrokes per hour (ksph) with 96% accuracy.
• Ability to process and maintain high volume of work and multi-task assignments.
• Ability to communicate effectively in English, both in verbal and written form.
• Strong analytical and problem-solving skills.
• Ability to set priorities and make independent decisions with minimal supervision.
• Ability to work independently and as part of a team.
• Basic personal computer skills including Microsoft Word, Outlook, PowerPoint, and Excel.
• Ability to manage time and other resources effectively.
• Ability to handle disputes and resolve conflict.
• Excellent customer service skills.
• Excellent phone etiquette skills.

Qualifications

• High School diploma or equivalent

Benefits & Perks

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (requires 20+ hours per week to qualify)
• Free Online Skill Classes
• EAP
• Discounts & many more