Patient Accounts Rep II - Full Time - Days

About the Role

Key Responsibilities

• Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process.
• Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system.
• Collects co-pays and other patient financial responsibilities at the time of service.
• Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures.
• Ensures accurate and complete coding and billing data entry for all patient visits.
• Schedules and confirms appointments, and assists with referral coordination as needed.
• Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service.
• Supports provider schedule management and daily patient flow.
• Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• 1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred.
• Strong customer service and communication skills.
• Knowledge of insurance verification and billing processes.
• Ability to work independently and efficiently in a fast-paced environment.
• Proficiency in using healthcare systems and electronic scheduling/registration software.
• Strong multitasking and organizational skills.
• Knowledge of HIPAA and patient confidentiality standards.
• Ability to resolve routine problems with minimal supervision.

Qualifications

• Experience in a healthcare setting preferred

Benefits & Perks

• Competitive base pay
• Robust total rewards compensation package
• Health insurance
• Dental
• Vision
• 401K
• PTO and more