Platform Support Analyst I

The Trade Desk

Los Angeles, CA

Full Time

Mid Level

48k-88k

4 days ago

Job Description

About the Role

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have built an award-winning culture based on trust, ownership, empathy, and collaboration. We value diverse perspectives and foster inclusive spaces where everyone can bring their authentic selves to work. The company offers opportunities for growth within the department and across the organization, emphasizing innovation and a dynamic work environment.

Key Responsibilities

Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Responsible for owning incidents, including escalating to other technical teams
Multi-task, manage, and resolve transactional application support requests
Problem-solving and troubleshooting various technical issues related to the Trade Desk's Trading Platform Application
Executing Stored Procedures and querying our database using SQL
Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform
Take initiative on tickets that can be completed without Development Team assistance
Contribute to the company's Knowledge Base by creating new Articles and updating existing ones
QA Testing and Validation
Coordinate in-depth training on support-related tools and processes
Light on-call/after-hours support

Requirements

Bachelor's Degree from a four-year university or relevant substitute experience
4+ years relevant work experience as a technical support representative in a small or medium sized business
Advance troubleshooting and problem-solving capabilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
Mid-level to advanced experience with Programming languages (HTML, Java, JavaScript, Vast XML) is a plus
Experience handling complex datasets, identifying trends within the data, and performing comparisons between multiple data sources
Mid-level to advanced experience with databases, SQL, APIs - Able to create queries to retrieve records, aggregate data from a variety of data sources, and an understanding of the underlying data structures
Mid-level to advanced knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
Proficient knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
Effective time management skills - ability to prioritize and meet deadlines
Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience

Nice to Have

Mid-level to advanced experience with Programming languages (HTML, Java, JavaScript, Vast XML)
Experience with databases, SQL, APIs
Knowledge of Excel and MS Office tools like pivot tables and chart-making
Proficient knowledge of RTB, DSPs, ad exchanges, ad servers, and optimization platforms
Previous experience in online advertising or technology

Qualifications

Bachelor's Degree from a four-year university or relevant substitute experience
4+ years relevant work experience as a technical support representative

Benefits & Perks

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours through the first year and 160 hours thereafter
Around 13 paid holidays per year
Stock-based compensation grants
Employee Stock Purchase Plan

Working at The Trade Desk

The Trade Desk values an award-winning culture based on trust, ownership, empathy, and collaboration. The company fosters inclusive spaces where everyone can bring their authentic selves to work. It emphasizes continuous learning, innovation, and a dynamic, globally-connected team environment.

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