Principal Product Manager - Experience Agents

Qualtrics

Seattle, WA

Full Time

Senior

165k-300k

about 1 month ago

Job Description

About the Role

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Our teams are empowered to set aggressive goals, move fast, and solve complex problems collaboratively. We foster a culture of innovation, continuous learning, and impact across various industries, including retail, government, and healthcare. Join us to be part of a high-functioning, customer-centric organization dedicated to bringing humanity, connection, and empathy back to business.

Key Responsibilities

Define and deliver the first generation of Experience Agents that take action on experience data, closing feedback loops, resolving friction, and driving personalized engagement across channels.
Own core agent capabilities across sensing, reasoning, and acting—including natural language understanding, decision orchestration, and multi-channel response.
Collaborate deeply with XM product teams to embed agents into customer and employee workflows, ensuring they enhance rather than disrupt the experience.
Partner with AI/ML, design, and engineering teams to create trustworthy, context-aware, and outcome-driven intelligent agents.
Drive adoption across industries by developing templates and strategies that scale agent capabilities in verticals like healthcare, retail, and B2B services.
Lead the development of omnichannel customer interaction analytics with a focus on AI-driven insights.
Develop innovative AI-powered tools to enhance automation features of the platform.
Collaborate with engineering, design, and product teams to deliver cohesive, user-centric solutions.
Lead initiatives that challenge the status quo of customer engagement and position the company at industry forefront.
Prioritize customer signals and industry trends to improve product offerings.

Requirements

Bachelor's degree in Business, Marketing, Engineering, Computer Science, or related field.
7+ years of experience in a product-related role, preferably in tech/software.
8-12 years of product management experience.
Experience building and scaling customer-facing analytics or AI-driven insights products.
Ability to analyze and interpret data.
Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.

Nice to Have

Experience in AI solutions and natural language understanding.
Experience working with cross-functional teams including AI/ML, design, and engineering.
Experience in developing scalable templates and strategies for vertical markets.

Qualifications

Educational background in Business, Marketing, Engineering, Computer Science, or related fields.
Extensive product management experience (8-12 years).

Benefits & Perks

Experience Bonus: an annual $1,800 'experience bonus' for personal experiences like attending events, travel, supporting nonprofits, or small businesses.
Learning and Development: encouragement to devote 10% of time to personal growth.
Opportunity to empower large networks through technology.
Work with influential brands across diverse industries.
Role that encourages personal growth and initiative within a growing business area.
Hybrid work model: in-office three days a week (Mondays, Thursdays, and one day chosen by leader) and remote work for the rest.

Working at Qualtrics

Our culture emphasizes continuous learning, problem-solving together, and empowering team members to make a significant impact. We value innovation, collaboration, and a customer-centric mindset, fostering an environment where every team member can contribute to shaping the future of experience management.

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