Principal Product Manager, HelixGPT ServiceOps Agents
BMC Software
Job Description
About the Role
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The DSOM product line includes BMC's industry-leading Digital Services and Operation Management products, with many interesting SaaS offerings in Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees' innovative ideas. If Innovation is close to your heart - this is the place for you! We are looking for an innovative and execution-oriented Principal Product Manager with a bias for action to lead the product vision and Go-to-Market (GTM) strategy for HelixGPT strategic AI Agents, driving success of next-generation solutions within our Helix ServiceOps suite and positioning HelixGPT Agents as transformative solutions for CxO-level decision-makers in large enterprises and competitive markets.
Key Responsibilities
- Shape the product strategy and GTM for an emerging portfolio of advanced HelixGPT Agents, transforming Service Operations and Enterprise Service Management.
- Contribute to the strategy and roadmap of the HelixGPT GenAI platform.
- Maintain deep expertise in Agentic AI, ITSM, and ITOM domains, proactively identifying trends, competitive moves, and future-proofing the platform for upcoming disruptions.
- Champion the unification of product, R&D, UX, and GTM teams to forge synergy and relentless execution.
- Develop and implement a comprehensive GTM strategy for HelixGPT agents, helping position HelixGPT as a leading solution in the ESM and ServiceOps space.
- Champion partnerships in both product and GTM with platforms such as Microsoft Teams, Agent Studio, Google Gemini, and Agentspace to enhance capabilities and market reach.
- Lead design partner programs, leveraging customer feedback, market trends, and competitive analysis to drive continuous improvement and innovation in Helix AI Agent offerings.
Requirements
- Minimum of 7 years of experience in product management roles, with success in developing and launching innovative products.
- Experience with AI technologies and Service Management or related domains (e.g., ITSM, ITOM, DevOps).
- Excellent analytical skills, with the ability to translate complex technical concepts into clear product requirements.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.
- Proven ability to thrive in a fast-paced, dynamic environment and drive results in a rapidly evolving market landscape.
Nice to Have
- Experience with GenAI platforms and AI-driven service management solutions.
- Experience in enterprise software, SaaS products, or related fields.
Qualifications
- Relevant experience in product management and AI technologies.
Benefits & Perks
- Competitive salary range of $149,400 - $249,000, depending on experience and skills.
- Other rewards may include a variable plan and country-specific benefits.
- Access to BMC's comprehensive benefits guide (link provided in the description).
Working at BMC Software
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! We encourage applications from diverse backgrounds and experiences to ensure we face the world together with the best ideas. BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.
Job Details
About BMC Software
Website
bmc.com
Company Size
5001-10000 employees
Location
New York, NY
Industry
Software Publishers
Similar Jobs
Other opportunities you might be interested in
Senior IT Product Manager (GTM)
Palo Alto Networks
Sr Director, IT Product Management (Sales Productivity)
Palo Alto Networks
Senior Staff Product Manager - Futures Corp Dev
Intuit
Senior Staff Product Manager, Accountant Experiences
Intuit
Senior Product Manager (AI for Data Security)
Palo Alto Networks
Lead Product Manager, Autonomous Vehicle Platform
Uber