Principal Tools Consultant - Customer Workflow / UX/UI

Capgemini

Dallas, TX

Full Time

Senior

8 days ago

Job Description

About the Role

The ServiceNow UX/UI Developer role participates in the development, and implementation of exceptional user experiences within the ServiceNow platform. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive sustainable growth and engagement of ServiceNow user base.

Key Responsibilities

Development of Customer Workflow UX/UI requirements (Service Portal, Mobile App, CSM components)
Participate in design workshops and design reviews, including persona co-creation, and taxonomy.
Development of defined technical requirements in ServiceNow
Configuration of UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience

Requirements

Possesses a strong understanding of the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
3 years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.
ServiceNow mobile app design experience a plus
Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
HTML, CSS, and AngularJS development skills
Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd party libraries within ServiceNow
Experience with Bootstrap
Experience with dynamic and responsive web design
Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
Experience implementing systems using the Agile/Scrum methodology
Excellent understanding of the Agile software testing process and lifecycle.

Nice to Have

ServiceNow mobile app design experience

Qualifications

3 years designing portals and UX/UI experience on the ServiceNow platform

Benefits & Perks

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Working at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. It is a responsible and diverse group of 340,000 team members in more than 50 countries, committed to creating tangible impact for enterprises and society through digital and sustainable transformation.

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