Principal User Experience Designer

About the Role

Key Responsibilities

• Identify new problems, opportunities, and desired outcomes for your team to solve.
• Push for strategic research that will help share the areas your support.
• Provide mentoring and coaching to more junior designers.
• Provide leadership and guidance around project scope to more junior designers.
• Balance existing UX patterns with platform-specific patterns to ensure a consistent and intuitive experience.
• Advocate for Lumen's end-users throughout the entire product development lifecycle.
• Establish, document, and validate design assumptions.
• Provide strong design direction to other designers on the team and encourage creative use of existing design principles and visual frameworks to product design, and where appropriate, new styles and patterns that are visually cohesive with the rest of Lumen's products.
• Help guide more junior designers with recommendations related to accessibility and inclusive design.
• Solve design problems of the highest scope, complexity, and ambiguity.

Requirements

• 15+ years of user-centered design techniques and methodologies.
• Bachelor's Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field.
• A portfolio or case study that can be used to demonstrate your experience.
• Comfortable and familiar with one or more of the following design tools: UXPin, Adobe XD, Balsamiq, MURAL.
• Expert-level set of tactical user experience skills, strategic influence, and understanding of visual/UI design.
• Ability to build consensus amongst peers and stakeholders on product decisions.
• Expert understanding of design principles, including best practices for inclusive design/accessibility, mobile, and responsive web design.
• Ability to explain complex features/problems simply.
• Skill in driving divergence and convergence for strategic work at a holistic level.
• Soliciting feedback from other designers to teach methods and critique benefits.
• Comfort facilitating debate and building consensus among multiple stakeholders.
• Consistently holding designers accountable for data-driven decision making.
• Familiarity with working within an Agile team using SAFe.

Nice to Have

• Experience with multiple design tools such as UXPin, Adobe XD, Balsamiq, MURAL.
• Strong presentation skills.
• Experience in leading design strategy for enterprise B2B products.
• Knowledge of user-centered design techniques and methodologies.

Qualifications

• 15+ years of experience in user-centered design.
• Bachelor's Degree in a related field such as User Experience, Interaction Design, Human Factors, or Psychology.

Benefits & Perks

• Comprehensive package featuring Health, Life, Voluntary Lifestyle benefits, and other perks.
• Flexible work environment with a focus on wellbeing and work-life balance.
• Salary ranges based on location and experience, with detailed pay ranges provided.