Principal User Experience Designer

About the Role

Key Responsibilities

• Identify new problems, opportunities, and desired outcomes for your team to solve.
• Push for strategic research that will help share the areas your support.
• Provide mentoring and coaching to more junior designers.
• Provide leadership and guidance around project scope to more junior designers.
• Balance existing UX patterns with platform-specific patterns to ensure a consistent and intuitive experience.
• Advocate for Lumen's end-users throughout the entire product development lifecycle.
• Establish, document, and validate design assumptions.
• Provide strong design direction to other designers on the team and encourage creative use of existing design principles and visual frameworks to product design, and where appropriate, new styles and patterns that are visually cohesive with the rest of Lumen's products.
• Help guide more junior designers with recommendations related to accessibility and inclusive design.
• Solve design problems of the highest scope, complexity, and ambiguity.

Requirements

• 15+ years of user-centered design techniques and methodologies.
• Bachelor's Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field.
• A portfolio or case study demonstrating experience.
• Familiarity with design tools such as UXPin, Adobe XD, Balsamiq, MURAL.
• Expert-level tactical user experience skills, strategic influence, and understanding of visual/UI design.
• Ability to build consensus among peers and stakeholders on product decisions.
• Expert understanding of design principles, including inclusive design/accessibility, mobile, and responsive web design.
• Ability to explain complex features/problems simply.
• Experience driving divergence and convergence for strategic work at a holistic level.
• Soliciting feedback from other designers to teach methods and critique benefits.
• Facilitating debate and building consensus between stakeholders.
• Holding designers accountable for data-driven decision making.
• Guiding conversations to remove blockers and encourage cross-team collaboration.
• Familiarity with working within an Agile team using SAFe.

Nice to Have

• Experience with one or more of the following design tools: UXPin, Adobe XD, Balsamiq, MURAL.
• Strong presentation skills.
• Experience in a remote work environment.

Qualifications

• 15+ years of relevant UX experience.
• Bachelor's Degree in a related field.

Benefits & Perks

• Comprehensive package featuring Health, Life, Voluntary Lifestyle benefits, and other perks.
• Perks that enhance physical, mental, emotional, and financial wellbeing.
• Salary ranges based on location and experience, with detailed pay ranges provided.