Principal User Experience Designer

About the Role

Key Responsibilities

• Identify new problems, opportunities, and desired outcomes for your team to solve.
• Push for strategic research that will help share the areas your support.
• Provide mentoring and coaching to more junior designers.
• Provide leadership and guidance around project scope to more junior designers.
• Balance existing UX patterns with platform-specific patterns to ensure a consistent and intuitive experience.
• Advocate for Lumen's end-users throughout the entire product development lifecycle.
• Establish, document, and validate design assumptions.
• Provide strong design direction to other designers on the team and encourage creative use of existing design principles and visual frameworks to product design.
• Help guide more junior designers with recommendations related to accessibility and inclusive design.
• Solve design problems of the highest scope, complexity, and ambiguity.

Requirements

• 15+ years of user-centered design techniques and methodologies.
• Bachelor's Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field.
• A portfolio or case study demonstrating experience.
• Familiarity with design tools such as UXPin, Adobe XD, Balsamiq, MURAL.
• Expert-level tactical user experience skills, strategic influence, and understanding of visual/UI design.
• Ability to build consensus among peers and stakeholders on product decisions.
• Expert understanding of design principles, including inclusive design/accessibility, mobile, and responsive web design.
• Ability to explain complex features/problems simply.
• Experience driving divergence and convergence for strategic work at a holistic level.
• Soliciting feedback from other designers to teach methods and critique benefits.
• Facilitating debate and building consensus between stakeholders.
• Holding designers accountable for data-driven decision making.
• Guiding conversations to remove blockers and encourage cross-team collaboration.
• Familiarity with working within an Agile team using SAFe.

Nice to Have

• Experience with one or more of the following design tools: UXPin, Adobe XD, Balsamiq, MURAL.
• Strong presentation skills.
• Experience in a remote work environment.

Qualifications

• 15+ years of experience in user-centered design techniques and methodologies.
• Bachelor's Degree in a related field such as User Experience, Interaction Design, Human Factors, or Psychology.

Benefits & Perks

• Comprehensive package featuring Health, Life, Voluntary Lifestyle benefits, and other perks.
• Additional information about bonus structure and incentives available during the selection process.
• Work from home flexibility.