Product and Service Innovation Specialist

About the Role

Key Responsibilities

• Conduct consumer, competitor, market, and product research to develop actionable insights and develop journey maps.
• Benchmark product and service offerings of direct competitors, credit unions, fintechs, and others.
• Analyze market and Member data, demographics, behaviors, and metrics.
• Assess current-state products and services to support processes and operations.
• Develop in-depth product knowledge and relationships within assigned product areas.
• Facilitate internal meetings, workshops, and discussions to identify, craft, rework, socialize, and advance innovation opportunities.
• Define and recommend strategically differentiated solutions to bring new products or product enhancements to life.
• Partner with Compliance, Finance, IT, Member Experience, and lines of business to understand and address regulatory requirements, financial implications, technology needs, and impacts to the Member experience.
• Support activities and projects to implement and launch new products and services.
• Support digital teams in creating new and enhancing existing digital experiences.
• Assist Marketing & Communications in developing product marketing strategies and tactics.

Requirements

• Ability to conduct research, document findings, and make recommendations.
• Proven ability to analyze problems, evaluate alternatives, and develop effective solutions.
• Strong verbal, written, and presentation communication skills.
• Ability to prepare and present reports and insights.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks and deadlines.
• Ability to establish and maintain effective working relationships with diverse groups.
• Proficiency with Microsoft Word, Excel, and PowerPoint or similar tools.
• Strong quantitative analysis skills with high attention to detail and accuracy.
• Experience in product discovery, design thinking, or other innovation techniques.
• Knowledge of the financial services industry and/or credit unions.
• Familiarity with behavioral finance/behavioral economics and consumer financial decision making.
• Skillful facilitation of high-impact conversations and building consensus.
• Strong desire to learn and grow as a product development professional.
• Ability to lift up to 20 pounds.
• Work primarily indoors, working on a computer and in meetings.
• Educational background and experience equivalent to a bachelor's degree, plus at least three years of relevant experience.

Nice to Have

• Experience with digital product development and innovation techniques.
• Knowledge of regulatory requirements in financial services.
• Experience working with cross-functional teams in a financial institution.

Qualifications

• Bachelor's degree or equivalent education and experience.
• Minimum of three years of relevant experience in product development or related fields.

Benefits & Perks

• Competitive medical, dental, and vision insurance, including mental health offerings.
• Employee performance incentive plan.
• Salary advancement and merit increases based on performance.
• 401(k) program with employer match.
• Paid time off including PTO, 11 holidays, and your birthday off.
• RCU discounts on auto loans, recreational/boat loans, Visa and LOC loans, and home financing.
• Interest-free loans for immigration, naturalization, equipment, and relocation expenses.