Product Content Specialist

About the Role

Key Responsibilities

• Manage all product content on the Coastal Source Dealer Website, including adding and removing products, updating product photos, descriptions, specifications, documentation, SKUs, and SKU options.
• Ensure all product information on the website is consistent, accurate, and up to date.
• Conduct regular audits of product pages to maintain consistency across the entire product line.
• Maintain web documentation and optimize content organization for ease of access and clarity.
• Serve as the primary Subject Matter Expert (SME) for the Dealer Website Admin panel.
• Become the SME on Mavenoid, understanding its functionalities and integrations with other Coastal Source software and platforms.
• Develop and implement new Mavenoid Flows based on internal requests and identified business needs.
• Proactively identify opportunities for new Flows or improved flow organization to enhance business efficiency and user experience.
• Maintain all Mavenoid documentation and ensure Flows are kept current in response to product updates and changes.
• Collaborate with cross-functional teams to ensure seamless integration of Mavenoid with other relevant platforms.
• Act as the SME for Smartsheet across Coastal Source, providing expert assistance in creating, modifying, and optimizing Smartsheet usage.
• Collaborate with the VP of Product Management to manage and maintain the NPI/Product Management Smartsheet Workspace, including sheets and dashboards.
• Continuously seek out and implement best practices and new features within Smartsheet to improve organizational usage and efficiency.

Requirements

• Minimum of an associate's degree in communications, marketing, information technology, or a related field (or equivalent practical experience).
• Ability to quickly learn and master new software platforms and become a subject matter expert.
• Experience with content management systems (CMS) or e-commerce platforms preferred.
• Familiarity with helpdesk or knowledge base software (like Mavenoid) is a plus.
• Experience with Smartsheet or similar project management/collaboration tools is a plus.
• Proven ability to manage and maintain digital content on web platforms.
• Strong analytical skills with an exceptional eye for detail, capable of identifying and correcting inconsistencies.
• Excellent written and verbal communication skills, with a very strong grasp of the English language.
• Self-motivated and able to work independently, identifying tasks and acting without explicit instruction.
• Strong collaborative skills, comfortable working as part of a team.
• Ability to quickly respond to requests and manage multiple priorities effectively.

Nice to Have

• Experience with content management systems (CMS) or e-commerce platforms.
• Familiarity with helpdesk or knowledge base software (like Mavenoid).
• Experience with Smartsheet or similar project management/collaboration tools.

Qualifications

• Associate degree (preferred)

Benefits & Perks

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance