Product Designer

About the Role

Key Responsibilities

• Lead and engage in UX research and discovery activities to develop deep empathy with our customers and understand their needs and challenges.
• Produce and communicate user personas, user journeys, user flows.
• Lead the design testing and validation of your design solutions, iterating and enhancing them inline with the results and feedback obtained.
• Assist in defining the problems to be addressed and the outcomes we want to create with our products.
• Ideate design solutions at all levels of fidelity, from rough whiteboard and paper sketches through to polished visual designs or prototypes when necessary.
• Document your designs with well-thought-out use cases, functional specifications for interactions or animations, responsive behaviors, and accessibility standards.
• Manage your projects with standard project processes that encourage and foster communication, collaboration and partnerships using collaboration tools like Jira, Confluence, and Google Chat.
• Work closely with product partners to determine design scope, level of effort, timing, and design deliverables.
• Contribute to the strategic design vision and big picture thinking.
• Work closely with Product Design Managers for direction and guidance.
• Work horizontally across the product teams to drive alignment and consistency, playing a key role in bringing everything together.
• Design, conduct and communicate research initiatives.

Requirements

• You are an experienced designer with experience working with SaaS products.
• You are comfortable playing a leading role in the product design process, guiding a cross-functional team through workshops, design sprints and discovery activities.
• You will be able to showcase a strong design portfolio containing projects that demonstrate the end-to-end process from initial research, through ideation, prototyping and testing, all the way to delivery of the final product.
• You will be curious and tenacious in wanting to understand the underlying causes of problems and user behaviors, employing both qualitative and quantitative research techniques to achieve this.
• You communicate clearly, confidently, and persuasively, using sound rationale to reinforce your views and decisions, and influence people at all levels.
• You instinctively build positive relationships, partnering and collaborating effectively across the wider organization, and multiple geographies.
• You demonstrate business acumen and the ability to think strategically.
• You have 2-5 years of experience in Design with UCD or Design Thinking techniques and methodologies in B2C or B2B organizations as in-house design or agency.
• Portfolio of UX-focused work examples for software applications demonstrating process, strategy and outcomes.
• Experience with building out personas and journey maps.
• Experience using design systems.

Nice to Have

• Bachelor's degree or master's degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field.
• Experience with using Jira and Confluence project sites in agile teams.
• Experience designing for Human Capital software solutions (HR Software).
• Experience working in large enterprise organizations as in-house design.

Qualifications

• Bachelor's degree or master's degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field.

Benefits & Perks

• Competitive Wages
• Full Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• RRSP Matching
• Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment