Senior Product Design Manager, Storefront

DoorDash

New York, NY

Full Time

Director

209k-307k

4 days ago

Job Description

About the Role

The Storefront (also called Restaurant Services) team empowers restaurants to start, operate, and grow their businesses efficiently with white-labeled services. Our products enable restaurants to build their brand and connect directly with loyal customers. We provide the commission-free technology they need to serve guests and manage operations—from online ordering and phone AI agents to loyalty programs. We work at the intersection of the digital and physical world, and the team oversees both the consumer and merchant sides of the experience. The role involves leading a product design team within this space, focusing on building and executing a holistic design strategy for a 3-sided marketplace ecosystem at DoorDash.

Key Responsibilities

Partner with cross-functional teams like Product, Engineering, Analytics, and Operations to define the vision and strategy for our Restaurant Services products.
Actively practice and evangelize customer-centric thinking throughout the entire organization.
Partner with the design leadership team to build a holistic design strategy for the 3-sided marketplace ecosystem.
Align the team's priorities and deliverables to overarching strategy and goals.
Manage, develop, and hire a team of talented product designers.
Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals.
Build a culture that elevates the team, in terms of both performance and morale.
Establish an operating model that increases the team's effectiveness.

Requirements

10+ years of experience in design, with 3+ years in team building and people management.
A track record of delivering well-executed products and driving meaningful business impact.
Experience in managing executive leadership.
Skilled at building a high-performing team and attracting top talents.
Ability to disambiguate and innovate in the 0-to-1 space.
Strong visualization and articulation of design strategy to cross-functional partners.
A culture carrier and a good mentor.

Nice to Have

Experience managing a 3-sided marketplace ecosystem.
Experience working in a hybrid work environment with some days at a Design hub.

Qualifications

Educational background is not explicitly specified, but extensive experience in design and management is required.

Benefits & Perks

Comprehensive benefits package including medical, dental, and vision benefits.
401(k) plan with employer matching.
Paid parental leave (16 weeks).
Wellness benefits, commuter benefits match, paid time off, and paid sick leave.
Disability and basic life insurance, family-forming assistance, mental health programs.
Paid holidays (11 days).
Paid time off for salaried and hourly roles, with specific accrual details.

Working at DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more. We value diversity and inclusion, striving to grow and empower a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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