Product Manager

About the Role

Key Responsibilities

• Contributing to the development of product strategy by researching and identifying opportunities based on data, market signals, and customer feedback.
• Aligning internal stakeholders such as engineering, marketing, and customer success on product goals, trade-offs, and priorities.
• Collaborating with cross-functional partners to balance user needs, technical feasibility, and business goals.
• Supporting analysis of market opportunity and competitive landscape using TAM/SAM, value propositions, and financial inputs.
• Helping define and test hypotheses using customer feedback, product data, and A/B experimentation.
• Conducting customer interviews, survey analysis, and product usage reviews to gather insights and inform product decisions.
• Using product data (activation, engagement, retention) to track success and identify trends; summarizing insights for action.
• Breaking down product initiatives into clearly scoped milestones with support from UX and Engineering partners.
• Operating effectively in a rapidly evolving organization; anticipating change and proactively adapting plans, communication, and priorities.
• Ensuring alignment on business context and product direction with team members during planning and execution.
• Writing clear requirements, user stories, and acceptance criteria that ensure shared understanding and high-quality delivery.
• Participating in sprint planning and backlog grooming; helping prioritize features based on value, scope, and impact.
• Facilitating and performing demos for both technical and business stakeholders, gathering feedback for iteration.
• Supporting release planning and readiness by creating FAQs, release notes, and launch briefs in partnership with Marketing.
• Defining and continuously monitoring success metrics for feature releases and tracking progress post-launch.
• Participating in product post-mortems and continuous improvement conversations with peers and stakeholders.
• Contributing to improvements in product development processes and sharing learnings with peers.
• Performing other duties as assigned.

Requirements

• 7 years of experience in product management, preferably in SaaS or healthcare.
• Bachelor's Degree.
• Experience applying product thinking to user and business problems; uses data to justify prioritization decisions.
• Ability to effectively collaborate with engineers, designers, and stakeholders across disciplines.
• Understanding of agile development, UX, and customer discovery techniques.
• Understanding of business requirements of internal functions like sales, engineering, and marketing.
• Ability to communicate ideas clearly in writing and presentations; can confidently lead meetings.
• Ability to influence others without formal authority by building trust and advocating for users.
• Ability to evaluate and prioritize Generative AI use cases based on GenAI capabilities and limitations, aligned with user needs and platform strategy.

Nice to Have

• Degree in computer science, technical discipline, or healthcare specialty.

Qualifications

• Bachelor's Degree.

Benefits & Perks

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy.
• Relias pays for the employee portion of the monthly healthcare premium.
• Flexible work environment with onsite and work from home options.
• Active Employee Resource Groups open to all employees.
• Comprehensive onboarding program.
• Growth and career advancement opportunities.
• 20%+ annual employee promotion and transfer rate.
• Multiple development program options including leadership development, professional development curriculums, and Nanodegree options in technology and data science.
• Professional development through conference attendance and participation in organizations like NC Tech.
• Onsite 321 Coffee Shop providing free coffee and pastries.