Product Manager CX Insights

About the Role

Key Responsibilities

• Design, deploy, and manage customer feedback programs using Qualtrics, Medallia or similar tools to including surveys, feedback loops, and experience tracking mechanisms
• Analyze quantitative and qualitative data to uncover business insights that inform product development and strategy
• Provide continuous management of the experience management platform including enabling new features, enhancing functionality, and driving adoption across the organization
• Develop dashboards and reports to present findings clearly to stakeholders and leadership
• Oversee platform administration, ensuring secure user access, proper permissions, and data integrity safeguards
• Present findings and recommendations backed by customer data to guide roadmap decisions and prioritization
• Leverage customer data management and marketing automation platforms, such as Adobe CDP or Redpoint, to segment audiences and enhance personalized marketing campaigns

Requirements

• Bachelor's or Master's degree in Business, Marketing, Data Analysis, or a related field
• 3-5 years of experience in data analysis, customer experience research, product management or similar roles
• 3+ years of experience managing vendor relationships and ROI of system and tool investments
• Proven track record of managing complex projects and delivering successful product outcomes

Nice to Have

• Understanding of statistical analysis, research methodology, and data visualization
• Proven experience designing and executing customer research programs using Qualtrics or similar platforms (e.g., Medallia, SurveyMonkey, Typeform)
• Strong analytical, critical-thinking, listening, and organizational skills
• Strong background in quantitative and qualitative analysis, including interpreting customer feedback, survey data, and behavioral insights
• Experience with customer data management and marketing automation tools (Adobe CDP, Redpoint, etc.)

Qualifications

• Educational background in Business, Marketing, Data Analysis, or related fields
• Experience managing vendor relationships and ROI of systems and tools
• Proven project management skills

Benefits & Perks

• Versatile health perks, including flexible spending accounts, HSA
• A 401(k) Plan with company match
• ESPP
• Career opportunities
• Flexible time away plan