Product Manager, Expert

About the Role

Key Responsibilities

• Manage existing behavior change products, develop new products, and sunset products at the end of their lifecycle.
• Identify and evaluate existing and emerging energy-related technologies and/or products.
• Work with manufacturers and service providers of energy products to influence the development of new offerings.
• Articulate product goals and mission to key stakeholder teams to ensure market needs are met.
• Identify product improvement needs based on customer research, marketing and sales feedback, measurement and evaluation reports, and internal ideation and gap analysis.
• Manage all key company stakeholders and oversee development milestones with transparency; involve necessary stakeholders for sign-off processes.
• Review all product deliverables to ensure completeness, relevance, and customer satisfaction.
• Assess competitive offerings and substitutes through market surveillance and identify the unique, sustainable value of PG&E's offerings.
• Develop business cases to identify technical and commercial levers that drive adoption decisions.
• Develop RFPs and IT estimates for product improvements.
• Test product or service offerings in the market or in simulation.
• Develop policies and procedures for the product.
• Create product briefs detailing incentive levels, technology information, verification, service offering, and go-to-market strategy.
• Support marketing and sales as the subject matter expert, providing content and technology information.
• Support regulatory activities by writing testimony, responding to data requests, meeting with regulators, and providing content for regulatory filings.
• Apply Agile methodologies to research and define user problem statements, use cases, and functional requirements.
• Conduct user acceptance testing and product demo sessions to ensure deliverables meet acceptance criteria and desired outcomes.
• Promote continuous improvement through retrospectives and lessons learned.
• Support creation and delivery of training for end users, including documentation and presentations.
• Provide regular updates to leadership on project status, successes, and lessons learned.
• Leverage relationships with Directors and Managers across functions.
• Staff a rotating on-call shift in the Emergency Operations Center for PSPS event planning and execution.

Requirements

• Bachelor of Arts or Bachelor of Science in Business, Economics, Marketing, Psychology, or equivalent experience.
• 8 years of related experience or equivalent.
• Experience leading Agile product delivery for technology products and operational processes.
• Ability to develop and execute product roadmaps and manage complex products.
• Strong stakeholder management and communication skills.
• Experience with benchmarking, market surveillance, and competitive analysis.
• Ability to develop business cases, RFPs, and technical estimates.
• Experience conducting market testing and developing policies and procedures.
• Knowledge of Agile methodologies, user acceptance testing, and continuous improvement practices.

Nice to Have

• Masters Degree or equivalent experience.
• Experience with ownership of large budgets.
• Ability to influence large and complex product initiatives across multiple lines of business.
• Experience using and managing technology within Palantir Foundry.
• Scaled Agile Framework (SAFe) Project Manager/Product Owner certification.
• Advanced project management and change management skills.

Qualifications

• Bachelor's degree in relevant field or equivalent experience.
• 8 years of related experience.

Benefits & Perks

• Participation in PG&E's discretionary incentive compensation programs.