Product Manager (Workflows)

About the Role

Key Responsibilities

• Own the design, development, and delivery of cross-capability workflows that solve high-impact customer problems and differentiate Relias in the market
• Lead product discovery across verticals (e.g., Acute, Post-Acute, Behavioral Health) to understand how users navigate workflows that span multiple capabilities
• Orchestrate functionality across modular capabilities (e.g., Learning, Risk, Compliance) into seamless user journeys that deliver meaningful outcomes
• Align product investments with company-wide strategies for integration, platform expansion, and customer retention
• Analyze data to generate insights from current product performance and inform key user metrics
• Define and monitor success metrics for workflows, tying feature adoption to customer outcomes, risk reduction, and operational efficiency
• Plan development milestones with Scrum team, ensuring stakeholder alignment and achievement of business outcomes
• Provide business and market context to the development team
• Prioritize the development team's backlog
• Engage with clients to obtain and implement feedback
• Create detailed requirements including user stories and acceptance criteria
• Drive refinement and sprint planning activities
• Facilitate and perform demos for both technical and business stakeholders
• Create product documentation including release notes, FAQs, and Launch Briefs
• Participate in the commercialization and go-to-market activities for Relias products, features, and acquisition migrations
• Contribute to improving product management best practices for Relias platform
• Perform other duties as assigned

Requirements

• 2+ years of experience in product management in SaaS and/or healthcare industry
• Proven ability to prioritize effectively, assessing risks and data to inform decisions and trade-offs
• Proven ability to think in terms of user journeys and outcomes, connecting discrete tools into cohesive workflows that drive measurable impact
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship
• Experience with agile development process, UX, and customer discovery
• Experience with feature planning, business planning, and go-to-market of new products
• Understanding of business requirements of internal functions like Sales, Engineering, and Marketing
• Understanding of platform technologies, APIs, and orchestration patterns used to build connected product ecosystems
• Can-do attitude with ability to deliver results independently under minimal supervision and drive results across cross-functional teams
• Proven ability to align diverse stakeholders around a cohesive product vision and execution plan
• Strong written and verbal communication skills, solid presentation skills, and proven track record of leading effective meetings
• Excellent interpersonal skills with a demonstrated ability to achieve results through influence
• Bachelor's Degree

Nice to Have

• Degree in computer science, technical discipline, or healthcare specialty

Benefits & Perks

• Health and wellness benefits package
• Outstanding 401k match
• Flexible PTO program
• Generous and inclusive parental leave policy
• Relias pays for the employee portion of the monthly healthcare premium
• Flexible work environment with onsite and work from home options
• Active Employee Resource Groups
• Comprehensive onboarding program
• Growth and career advancement opportunities
• 20%+ annual employee promotion and transfer rate
• Multiple development program options including leadership development, professional development curriculums, and Nanodegree options in technology and data science
• Professional development through conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries