Product Marketing Launch Manager

Genesys

Full Time

Senior

85k-158k

14 days ago

Job Description

About the Role

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. The company employs more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. They offer great benefits and perks similar to larger tech companies, with an emphasis on employee independence and impact. The role involves creating the future of customer experience.

Key Responsibilities

Own the end-to-end coordination of multiple product launches, ensuring deadlines, deliverables, and business objectives are met.
Create and maintain launch documentation, playbooks, and process guidelines to drive consistency and scalability across all launches.
Develop and manage detailed launch plans and charters; track progress, identify risks, and recommend contingency plans.
Drive cross-functional alignment and readiness across Product Management, Product Marketing, Marketing, Sales Enablement, Finance, Customer Success, Legal, and other stakeholders.
Facilitate meetings, capture decisions, and ensure follow-through on action items.
Provide ongoing communication to leadership and stakeholders, including status updates, risk assessments, and launch readiness reports.
Monitor launch performance and lead continuous improvement efforts to optimize future launches.

Requirements

Proven experience in project or launch management, preferably in a software or technology environment.
Strong organizational skills with the ability to manage multiple high-priority initiatives under tight deadlines.
Exceptional communication and collaboration skills, with the ability to influence and align cross-functional stakeholders.
Proficiency in tools such as Excel, PowerPoint, and project management software (e.g., Asana, Trello, Monday.com) is a plus.
Detail-oriented mindset with a focus on delivering high-quality, error-free work.
Ability to operate effectively in a dynamic, fast-changing environment with minimal direction.

Nice to Have

Experience with project management tools such as Asana, Trello, or Monday.com.

Qualifications

Experience in project or launch management, preferably in a software or technology environment.

Benefits & Perks

Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.

Working at Genesys

Genesys fosters a culture of empathy and collaboration, emphasizing employee independence and impact. The company values creating exceptional customer and employee experiences, and encourages innovation and continuous improvement in a fast-paced environment.

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