Product Marketing, Senior Manager, AI & Analytics

About the Role

Key Responsibilities

• Develop crisp, differentiated positioning and messaging that resonates with technical and business audiences across industries, clearly articulating our differentiation in the marketplace.
• Lead go-to-market strategy for product and feature launches, collaborating closely with product, sales, marketing, and customer success.
• Create and deliver enablement that equips Sales, Services, and Partners to confidently communicate the value and differentiation of AI and analytics capabilities.
• Craft clear, engaging content for a range of use cases - from decks and one pagers to web copy and competitive battlecards.
• Educate and enable Medallia customers and end users on how to maximize the value of our AI- and analytics-powered capabilities.
• Represent Medallia as a thought leader in executive briefings, client engagements, industry events, and analyst discussions.
• Serve as a key contributor in analysts briefings, helping analysts understand and accurately represent our AI and analytics capabilities and strategic direction.
• Communicate complex technical concepts clearly and persuasively to both internal stakeholders and external audiences - including non-technical buyers.
• Conduct market, customer, and competitive research to inform positioning, messaging, and GTM strategy.
• Measure and optimize the impact of product marketing efforts on awareness, pipeline, and revenue.

Requirements

• 5+ years of product marketing experience for a SaaS product or platform, marketing complex, technical capabilities to diverse audiences.
• Demonstrated storytelling experience taking complex products to tell a compelling and succinct story.
• Demonstrated experience delivering presentations to executives, clients, and conference audiences.
• Demonstrated project management experience including juggling multiple initiatives.
• Experience building cross-functional alignment across product, sales, marketing and services teams.

Nice to Have

• Experience marketing AI, data, or analytics products (or similarly technical domains).
• Passion for and track record of simplifying complex ideas into compelling, business-oriented narratives for diverse audiences.
• Background in customer experience, employee experience, or enterprise feedback management.
• Strong understanding of sales cycles, go-to-market frameworks, and value-based marketing best practices.
• Strong interpersonal and teamwork skills, with the ability to collaborate effectively across teams.
• Exceptional oral and written communication skills, with the ability to adapt for technical and non-technical audiences.
• Ability to prioritize high-impact work, filter out noise, and meet deadlines without compromising quality.
• Skilled at identifying risks, resolving issues proactively, and communicating effectively with stakeholders.
• Entrepreneurial mindset with the ability to operate autonomously and drive initiatives forward.
• Bachelor's degree or equivalent experience.

Qualifications

• Bachelor's degree or equivalent experience

Benefits & Perks

• Parental leave
• Paid holidays
• 401(k)
• Medical, dental, vision insurance
• Short-term and long-term disability
• Life and AD&D insurance
• Statutory leaves
• Paid parental leave