Product Specialist

About the Role

Key Responsibilities

• Act as the subject matter authority for Residential and Light Commercial conventional and mini split HVAC applications.
• Create and maintain consultative technical support relationships with new and existing clients, including providing product suggestions and expertise, conducting client and job-site visits, and collaborating with partners at all levels to provide before and after sales technical support.
• Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times.
• Provide technical product knowledge and product training to customers and internal associates via phone call and/or jobsite visits.
• Teach in person classes to scheduled training classes, on site dealer classes, or for internal associates.
• Establish and foster strong vendor relations, including the ability to follow administrative processes at different manufacturers.
• Align technical support goals and maintain job performance against job expectations.
• Work with other branch personnel to ensure excellent customer service from order to delivery and beyond.
• Continually improve product knowledge to promote a professional image in the field.

Requirements

• 3+ years of HVAC field experience and/or HVAC training experience.
• Experience with Trane, American Standard, Mitsubishi, and/or Fujitsu strongly preferred.
• Experience reading wiring diagrams, specifications, service diagnostics, and/or application bulletins is preferred.
• Strong proficiency with computer and software programs, including all Microsoft Applications.
• Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of internal and external organizations.
• Ability to be flexible, adaptable, and multitask, including prioritizing multiple urgent requests.
• Proven time management and organizational skills.
• Detailed and able to maintain a high level of accuracy.
• Self-starter, creative problem solver, and self-sufficient.

Nice to Have

• Experience with Trane, American Standard, Mitsubishi, and/or Fujitsu.

Qualifications

• HVAC field experience or HVAC training experience.

Benefits & Perks

• Paid parental leave
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Additional benefits supporting mental, physical, and financial well-being
• Associate discounts
• Community involvement opportunities