Product Specialist

About the Role

Key Responsibilities

• Provide technical and application support to sales teams and customers, including troubleshooting, product recommendations, and trial leadership.
• Identify customer needs and lead internal collaboration to deliver optimal solutions.
• Select and propose appropriate products or modifications from the portfolio based on business and customer needs.
• Collaborate with Commercial, Operations, and R&D teams to determine feasibility and total product cost for final offers.
• Develop and deliver technical and product-related presentations, including case studies and white papers, in collaboration with the Commercial team.
• Utilize the CRM system to manage responsibilities, collaborate, and capture important historical data for sales projects.
• Comply with all company policies, including Code of Conduct and expense reporting.
• Implement and promote an internal value-based selling approach through customer engagement and account management.
• Travel approximately 50% to customer sites and company offices/laboratories for meetings and site visits.

Requirements

• Bachelor's Degree required; MS/MBA preferred in Chemistry, Engineering, or any business area.
• Customer-focused with dedication to meeting customer expectations.
• Results-driven with accountability for achieving performance objectives.
• Strong relationship management skills, both internal and external.
• Ability to collaborate and influence others effectively.
• Demonstrates creative thinking and fosters an environment open to new ideas.
• Business acumen and understanding of fundamental business principles.
• Analytical and problem-solving skills with the ability to analyze situations and make informed decisions.
• Strong communication skills, including written, verbal, active listening, and influence.
• Proficient in English (written and spoken).
• Working knowledge of Microsoft Office.

Nice to Have

• Experience in the chemical industry or related technology fields.
• Experience with CRM systems and technical presentations.
• Knowledge of competitive landscape analysis.

Qualifications

• Bachelor's Degree in Chemistry, Engineering, or a related field; MS/MBA preferred.

Benefits & Perks

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Employee stock purchase program (ESPP) and 401K with company match after 12 months.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• Access to on-demand training, certification prep, technical and leadership courses, and seminars.
• Support from dedicated customer service team and certified Career Coach.