Product Specialist

About the Role

Key Responsibilities

• Troubleshoot, resolve and report technical issues faced by end users with production software applications.
• Provide support for users in need of assistance with utilizing the functions and features of the application.
• Monitor the implementation and testing of code, application maintenance and upgrade deployment.
• Document user experiences and needs to suggest fixes, improvements and feature additions to the application development team.
• Build relationships with business teams to develop open communications channels to quickly resolve issues.
• Support the development team in testing of possible bugs and new feature implementations.
• Engage with key application users to determine ways to improve on application functionality and processes.
• Maintain contact with application support colleagues to discuss open issues, share information and balance workload.
• Demonstrate proficiency with support and reporting tools, incident management and issue analysis.
• Develop knowledge of application back-end query tools and scripting languages to support monitoring and proactive issue identification.
• Study application development languages to enable real-time debugging of application issues.
• Learn the business functions and processes supported by the application for business units.

Requirements

• Recommended years of experience: 0
• Demonstrate proficiency with support and reporting tools.
• Ability to perform incident management and issue analysis.
• Develop knowledge of application back-end query tools and scripting languages.
• Study application development languages for real-time debugging.
• Learn business functions and processes supported by the application.

Qualifications

• Recommended years of experience: 0