Product Specialist

About the Role

Key Responsibilities

• Provide support on technical issues requiring in-depth debugging and expertise in production software applications.
• Train users in need of assistance with the application.
• Perform tests on new application code and application maintenance.
• Deploy software upgrades to users.
• Troubleshoot, resolve, and report technical issues faced by end users with production software applications.
• Support users in utilizing the functions and features of the application.
• Monitor the implementation and testing of code, application maintenance, and upgrade deployment.
• Document user experiences and needs to suggest fixes, improvements, and feature additions to the development team.
• Build relationships with business teams to develop open communication channels for quick issue resolution.
• Support the development team in testing for bugs and new feature implementations.
• Engage with key application users to identify ways to improve application functionality and processes.
• Maintain contact with application support colleagues to discuss open issues, share information, and balance workload.
• Demonstrate proficiency with support and reporting tools, incident management, and issue analysis.
• Develop knowledge of application back-end query tools and scripting languages to support monitoring and proactive issue identification.
• Study application development languages to enable real-time debugging of application issues.
• Learn the business functions and processes supported by the application for the relevant business units.

Requirements

• Software troubleshooting skills.
• Analysis skills.
• Experience with back-end development.
• Ability to perform debugging.
• Entry-level experience is acceptable.
• Recommended years of experience: 0.

Qualifications

• Additional requirements are not specified beyond the recommended experience.