Product Specialist

About the Role

Key Responsibilities

• Works closely with Border States' sales and marketing staff to meet and exceed sales and gross profit objectives.
• Consults with customers on product and system applications.
• Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
• Maintains continuous contact and interaction with customer's engineering staff, contractors, and consultants.
• Provides specific or specialized product support for branches and customers.
• Inputs TCCM cost savings documentation relevant to the customer base.
• Participates in marketing, planning, and sale of Border States' technical products and services.
• Advises management on the implementation and success of marketing plans and strategies.
• Provides responsive, quality service to meet and exceed customer expectations.
• Provides input on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
• Evaluates new products and makes recommendations on stock levels for new and existing products.
• Provides input to pricing and purchasing departments on product evaluations, inventory management, and related functions.
• Performs product updates and launches for branches and customers.
• Leads customer and employee training on new and existing technical product lines and applications.
• Provides field troubleshooting, training, and documentation support.
• Conducts product application assessments including TCCM savings and standards compliance.
• Designs, develops, and maintains databases and documentation files such as engineering records, customer parts database, and technical reference library.
• Evaluates demo equipment and makes recommendations for new products.
• Attends and assists with sales meetings, trade shows, and training programs as needed.

Requirements

• Minimum of a four-year technical or engineering degree preferred or equivalent work experience.
• Knowledge and technical competence in electrical and hi-tech industrial products and applications, including industrial automation software and hardware.
• Minimum of four years of prior customer service, marketing, quotation, or sales experience preferred.
• Minimum of three years of electrical distribution and quotations experience preferred with comprehensive knowledge of BSE product lines and applications.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, PowerPoint), Internet, Email, and SAP software.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to plan and organize effectively.

Nice to Have

• Experience with industrial automation software and hardware.
• Experience in electrical distribution and quotations.

Qualifications

• Bachelor's degree in a technical or engineering field (preferred).

Benefits & Perks

• Not specified in the description.