Program & Project Management Specialist

About the Role

Key Responsibilities

• Manages project scope and supports the process of identifying project requirements.
• Provides support to production team to remove roadblocks and clarify questions, assigns appropriate owners to prevent issues and enhance performance.
• Proactively manages and monitors execution of deliverables, project status, and reporting of overall project status.
• Manages all change requests, validates all schedule and budget impacts, and communicates approved changes to all stakeholders, ensuring timely delivery of high-quality deliverables.
• Supports the stand-up execution of new projects, assumes responsibility for the accuracy of work processes and flow of tasks, and understands various team roles.
• Demonstrates experience managing project schedule and prioritizing tasks based on critical path, determines overall project schedule and timeline.
• Ensures project tracking tools are populated correctly, processes are documented and followed, and assesses work for quality and accuracy.
• Identifies opportunities for process improvement and helps project resources enhance productivity.
• Proactively assigns work, monitors team performance, and provides instructions; develops team members through regular feedback.
• Mentors and guides project resources to improve productivity and problem-solving abilities.
• Participates in interviews to provide expert criteria on selection processes.
• Reports and manages overall project/release status to project sponsors and stakeholders, proactively reporting on deliverables.
• Creates, validates, and applies risk mitigation plans at the project level, escalates unresolved issues, and ensures stakeholders understand risks.
• Builds trust relationships with clients and main project stakeholders, exerts positive influence, and guides team members on stakeholder engagement.
• Predicts client issues and raises concerns to supervisors.

Requirements

• High School required.
• 5-7 years of experience in Program & Project Specialist role.
• Experience managing escalations at project level and ensuring resolution of project risks.
• Experience managing communication plans and effectively communicating ideas to multiple stakeholders.
• Good experience working with multicultural teams and understanding cultural diversity in communication.
• Experience validating and creating time estimations, and driving estimates by deliverable.
• Understanding of basic financial concepts and leading project budget management with support.
• Experience creating basic project cost estimations and managing costs.
• Creativity and flexibility in creating and driving project plans, determining deliverables, approach, teams, critical path, productivity improvements, risks, and planning assumptions using Accenture Delivery Methods (ADM).
• Good communication, problem-solving, team player, work ethic, decision-making, strategic thinking, conflict resolution, attention to detail, time management, presentation, and negotiation skills.

Nice to Have

• Experience with project management tools and methodologies.
• Additional certifications in project management (e.g., PMP, PRINCE2).

Qualifications

• High School diploma.

Benefits & Perks

• Not specified in the description.