Project Coordinator

About the Role

Key Responsibilities

• Coordinate completion of routine to complex projects and provide support for key customers.
• Proactively work with the Project management team to deliver timely project updates to the customer.
• Follow up and report on at-risk tasks, services, or projects, escalating issues as needed.
• Focus on continuous improvement of key KPIs.
• Develop and manage all aspects of specific service or profit center supported and program engagement from planning, communications, risks, and issues.
• Conduct evaluations and close projects upon completion.
• Set and continually manage project and program expectations while delegating and managing deliverables with team members and stakeholders.
• Provide excellent customer service through regular contact with internal stakeholders, responding to inquiries, and resolving issues.
• Track and process project billing, working with accounting to resolve billing or accounts receivable issues.
• Forecast projects within the profit center or service supported.
• Ensure proper setup of systems like ComPASS for engineers.
• Monitor invoicing and ensure timely billing of service lines.
• Process administrative report updates.
• Deliver effective executive-level communication.
• Perform other related duties and projects as assigned.

Requirements

• Managing or coordinating projects/customer relationships is mandatory.
• Strong project/time management and organizational skills in a fast-paced, multi-tasking environment.
• Strong leadership, diplomatic, and motivational skills across multiple business areas.
• Ability to work creatively and analytically in problem-solving environments demonstrating teamwork and innovation.
• Self-motivated, decisive, and adaptable to change and competing demands.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work under pressure, handle urgent requests, and meet deadlines.
• Must be articulate, professional, and customer service oriented.
• Team-building skills with technical and non-technical staff.
• High School Diploma with equivalent experience required; Associates Degree preferred.
• Minimum 2 years of customer relationship management experience, including tracking and planning projects for large multinational organizations.
• Experience managing service-based projects with large companies.
• Intermediate proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint.
• Experience presenting to stakeholders and senior leadership.
• Proven ability to demonstrate results, accountability, and collaboration across multiple areas.

Nice to Have

• Experience with project management tools and systems beyond those listed.
• Additional certifications in project management or related fields.

Qualifications

• High School Diploma or equivalent; Associates Degree preferred.
• At least 2 years of relevant customer relationship management experience.

Benefits & Perks

• Competitive pay
• Multiple health insurance plan options
• 401(k) with up to 6% company match