Project Lead

About the Role

Key Responsibilities

• Oversee the success and operation of contract projects.
• Plan, execute, and manage employees and the success of the projects.
• Provide contract documents promptly and keep records by the PWS.
• Serve as the Subject Matter Expert (SME) on all project-related items and issues.
• Provide direction to the staff and ensure operations are functioning effectively, efficiently, and safely.
• Conduct random spot-check inspections.
• Assist the project manager with the day-to-day oversight of mailroom operations and personnel matters.
• Arrive on time and ready to work the assigned schedule.
• Ensure work performed meets or exceeds contract requirements.
• Provide high-level customer service to patrons, coworkers, and other interested parties.
• Meet with customer contract representatives to discuss work quality issues and complaints.
• Maintain professional relationships with customers, supervisors, and support personnel.
• Conduct meetings/briefings with management staff as necessary.
• Coordinate and visit with customers regarding contract operations.
• Write performance appraisals for supervised employees.
• Serve as a primary liaison with customers to ensure contract compliance and resolve issues.
• Monitor and evaluate staff performance and recommend remedial actions.
• Resolve routine matters related to packaging and shipping per regulations.
• Support company vision, values, and quality controls.
• Complete and submit all monthly reports promptly.
• Provide on-site leadership and direction of all employees.
• Ensure all functions are performed correctly and provide on-the-spot corrections.
• Ensure site-specific security requirements are met.
• Interact professionally with high-level officials.

Requirements

• High School diploma or GED.
• Proficiency with the Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and general computer operation.
• Working knowledge of a Mailroom environment, badge checking, and badging office requirements.
• Strong working knowledge of disability management and awareness.
• Knowledge of the Ability One federal law.
• Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver's license, and/or required auto insurance.
• Must be able to satisfactorily complete a background check.
• Ability to communicate with tact and maintain confidentiality.
• Adequate spoken communication skills and ability to read, write, and perform mathematics.
• Ability to build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management skills with proven analytical and multi-tasking abilities.
• Superior listening, verbal, and written communication skills.
• Must be able to obtain and maintain a DOD secret-level clearance.
• Physical ability to communicate effectively, move safely, lift up to 70 pounds, and work at least 8 hours per day.
• Emotional capacity to follow through on assignments, analyze variables, make decisions, and maintain confidentiality.

Nice to Have

• Experience with federal law related to Ability One.
• Previous supervisory or team lead experience in a mailroom or security environment.
• Experience working with high-level officials and in security-sensitive roles.

Qualifications

• High School diploma or GED.

Benefits & Perks

• Not explicitly specified in the description.