Project Manager IS

About the Role

Key Responsibilities

• Secures customer orders for HPC Industrial that achieve revenue targets through direct selling, focusing on solutions that add value to their respective businesses, developing strategies that focus on their bottom-line performance.
• Develops sales plans that support profitable revenue objectives.
• Primary liaison between customer and HPC Industrial operations in resolving service issues.
• Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met.
• Cultivates quality relationships laterally and above primary contact to retain clients and win referrals to new clients.
• Demonstrates business acumen, cultivating a network with the result of earning the respect to be viewed as a trusted business advisor.
• Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
• Establishes work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.
• Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
• Performs effective communication of account activity and requirements with all support staff to ensure account services are maintained at the highest level.
• Develops, presents, and executes sales and marketing plans for each existing account.
• Coordinates, organizes, and presents business reviews and planning meetings as specified by the contact schedule specified for each account.
• Performs other duties as assigned.

Requirements

• Seven years industrial cleaning environment with 3-5 years project management experience.
• Proven ability to operate, maintain, and troubleshoot industrial cleaning equipment.
• Prior project management/supervisory experience with proven leadership skills.
• Ability to research, plan, and follow-up leads to secure business.
• Strong verbal and written communication, presentation, and team facilitation skills.
• Well versed in technical writing and verbal communication.
• Excellent interpersonal skills to build positive relationships and handle conflict resolution.
• Ability to develop solutions to resolve account problems.
• Excellent analytical, planning, and organization skills.
• Two-year technical degree with seven years in industrial cleaning experience or equivalent experience.
• Must have the ability to prioritize to meet multiple deadlines.

Qualifications

• Two-year technical degree with seven years in industrial cleaning experience or equivalent experience.
• Prefer BS in a related field.