QTC Business Process Director

About the Role

Key Responsibilities

• Own End-to-End Business Process Architecture: Design, implement, and optimize Revenue Cloud-based processes and documentation across direct and indirect sales channels, with a focus on enabling partner ecosystems and global go-to-market strategies.
• Drive Business Transformation at Scale: Lead transformational initiatives across the Quote-to-Cash lifecycle—enabling automation, data integrity, and SOX compliance to improve deal velocity and reduce deal cycle time as product offerings and revenue streams expand globally.
• Champion Change Management: Develop structured change management plans to support adoption and alignment across Sales, Finance, Legal, IT, Partner, Support, and Enablement teams.
• Collaborate with Partner Organization: Ensure business processes and systems support channel sales, partner onboarding, deal registration, and revenue attribution, with seamless integration among internal and partner-facing platforms.
• Strategic Systems Leadership: Act as the subject matter expert on Salesforce Revenue Cloud (CPQ, Billing, Celonis, Partner Communities), advising on best practices, governance, and scalable architecture aligned with enterprise growth goals.
• Cross-Functional Execution: Work closely with GTM, Sales Ops, Legal, IT, and FP&A teams to translate strategic priorities into systems and workflows.
• Scale for $5B ARR: Anticipate and address challenges of scaling revenue infrastructure, ensuring architecture, data models, and processes support enterprise complexity and global expansion.
• Analytics & Optimization: Use data from SFDC, Celonis, and Tableau to assess performance, identify friction points, and guide continuous improvement across revenue operations.

Requirements

• 10+ years of experience in Revenue Operations, Business Process Architecture, or Enterprise Systems within SaaS companies.
• Proven expertise implementing and scaling Salesforce Revenue Cloud (CPQ, Billing, Partner Communities) in a high-growth, public company environment.
• Deep understanding of SaaS business models, including subscription and usage-based billing, revenue recognition, and partner/channel sales frameworks.
• Experience designing business processes that support large-scale partner programs and multi-entity/global QTC workflows.
• Demonstrated success driving enterprise-level change management and cross-functional alignment.
• Strong strategic thinking and systems architecture skills with the ability to align process with company-wide goals.
• Excellent project management, stakeholder communication, documentation (Confluence), and executive reporting abilities.

Nice to Have

• Salesforce certifications (e.g., CPQ Specialist, Revenue Cloud Consultant).
• Experience with Oracle Cloud Fusion ERP, NetSuite, Zuora, Ironclad, Conga, or similar tools in enterprise-scale implementations.
• Familiarity with compliance and audit requirements relevant to public companies (e.g., SOX).
• Previous experience supporting the buildout of a global partner ecosystem or indirect sales model.
• Background in scaling revenue operations in companies exceeding $2B in ARR.

Qualifications

• Experience with SaaS business models, subscription and usage-based billing, revenue recognition, and partner/channel sales frameworks.
• Proven success in implementing Salesforce Revenue Cloud (CPQ, Billing, Partner Communities).
• Experience designing business processes for large-scale partner programs and global workflows.

Benefits & Perks

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave