Regional Account Manager

About the Role

Key Responsibilities

• Actively engage with vertical leaders to review business plans and create value propositions.
• Provide, document, and review one strategic solution per client managed in their book of business per quarter.
• Conduct internal and external business reviews on a monthly basis, sharing insights with team members and executive sponsors.
• Manage relationship alignment, network penetration, and act as a trusted advisor internally and externally.
• Create and deploy SOPs to respective origin/destination points and obtain sign-off.
• Manage RCCA process and drive continuous improvement initiatives.
• Oversee strategic RFQ opportunities and engage with Implementation Managers for new business.
• Manage anomaly and exception reports related to financial and operational aspects.
• Drive cross-selling opportunities within the Crane group (e.g., Crane Freight, Crane Trade, Brokerage).
• Define, document, and gain sign-off on Scope of Work both internally and externally.
• Write and deploy invoicing requirements, collaborate on collections, and maintain AR below company goals.
• Drive 10% net revenue growth year-over-year for their book of business.
• Travel both internationally and domestically as required.

Requirements

• High School Degree or GED required; Bachelor's Degree or equivalent work experience preferred.
• Minimum five years of related experience, with at least four years in the industry.
• Excellent written and verbal communication skills.
• Demonstrates effective negotiation and closing techniques.
• Excellent organization and problem-solving skills.
• Proficient in Microsoft Word and Excel.
• Ability to travel internationally and domestically.
• Physical ability to perform job functions, including sitting or standing for extended periods, and using standard office equipment.

Nice to Have

• Experience with managing RFQ processes and SOP creation.
• Experience in logistics or supply chain management.

Qualifications

• High School Degree or GED.
• Bachelor's Degree or equivalent work experience.
• Minimum five years related work experience.
• Minimum four years industry experience preferred.

Benefits & Perks

• 136 hours of Paid Time Off annually (17 days).
• Medical, Dental, and Vision insurance benefits.
• Tuition Reimbursement related to your job.
• Employee Referral Bonuses.
• Employee Recognition and Rewards Program.
• Paid Volunteer Time.
• Wellness Incentives up to $100 per year.
• Potential quarterly bonus.