Regional Site Project / Launch Support Manager

About the Role

Key Responsibilities

• Assist the Site Lead in overseeing daily operations and ensuring smooth functioning of the site.
• Manage on-site staff, providing guidance, support, and conducting performance evaluations.
• Manage Launch support operations for all Launch sites collaborating with launch site leads to ensure network mission success.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Coordinate with the Site Lead to implement and monitor performance goals.
• Manage and execute launch projects and integrations, ensuring timely completion and seamless implementation.
• Identify areas for improvement and implement solutions to enhance site efficiency and effectiveness.
• Collaborate with other departments and stakeholders to ensure alignment with overall strategic priorities.
• Support the Site Lead in managing budgets and resources effectively.
• Foster team development and promote a culture of unity and shared success.
• Monitor and optimize service performance to consistently meet high standards.
• Support organizational change initiatives to improve and maintain customer operations.
• Collaborate with other program support functions to manage cross-functional processes for seamless service delivery.
• Assist in preparing programmatic deliverables, monthly reporting, and responding to ad hoc requests.

Requirements

• University Degree in Business Management or equivalent experience.
• 5+ years of work-related experience.
• TS/SCI w/ polygraph clearance is required.
• Demonstrated experience with business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Expertise in Service Management and Service Integration solutions.
• Ability to interact effectively across all organizational boundaries and with key customer and CACI stakeholders.
• Extensive experience leading personnel and multiple teams with an emphasis on inclusiveness, independent thought, communication, and mentorship.
• Experience providing day-to-day management of a program and developing long-term strategic objectives.
• Program Management Institute (PMI) PgMP or PMP certification.
• Active ITIL 4, ITIL Foundation Certification and experience managing or implementing ITIL practices.
• Ability to influence others and communicate effectively with executive leadership.
• Demonstrated ability to continuously improve and integrate services and procedures.
• Experience with Launch support operations.

Nice to Have

• Bachelor's Degree in a related technical field (Science, Technology, Engineering, and Mathematics (STEM)).
• Advanced degrees and certifications such as IT process improvement frameworks (e.g., ITIL current version, COBIT, ISO).
• Skilled at working collaboratively in complex environments and driving performance improvements.

Qualifications

• University Degree in Business Management or equivalent experience.
• 5+ years of relevant work experience.
• TS/SCI w/ polygraph clearance.

Benefits & Perks

• Competitive compensation and benefits package.
• Comprehensive health, wellness, financial, retirement, and family support benefits.
• Continuing education and learning opportunities.
• Flexible time off and work environment benefits.