Renewal Sales Account Manager II

About the Role

Key Responsibilities

• Develop customer/partner relationships; understand their needs, offer support services and advice, and monitor satisfaction.
• Manage support services renewals, conversions, and upsells for an assigned set of smaller, less complex installed base accounts, acting efficiently to meet the order target.
• Use basic account and renewal planning techniques and contractual support data analysis to provide relevant renewal quotes to customers and channel partners.
• Own simple end-to-end renewal cycles, from planning and customer engagement to negotiating prices and closing deals.
• Identify opportunities within accounts to upsell and replace installed base sales erosion.
• React to competitive threats around their accounts.
• Accurately forecast renewal orders, maintain pipeline and opportunities, and follow standard procedures and tools.
• Engage with customers/partners through planned calls, face-to-face visits, and business reviews as part of account management.
• Consult with extended account sales teams.
• Prioritize and organize effectively to handle competing priorities and volume.
• Manage the contractual relationship for support services, exercising independent judgment to develop relationships, manage account changes, and determine renewal proposals/negotiations.

Requirements

• University or bachelor's degree preferred, or equivalent experience; a master's degree is desired.
• 3+ years of relevant work experience in subscription-based renewals.
• Basic relationship management, customer understanding, and escalation management skills.
• Transactional approach to renewal planning.
• Basic knowledge of support services, renewal management processes, data analysis, and tools.
• Basic knowledge of the company's offerings, strategic initiatives, partner and competitor products and strategies within the solution set.
• Shows sales potential and experience presenting less complex renewals.
• Business and financial awareness.
• Good written and verbal communication and presentation skills.

Nice to Have

• Additional skills such as accountability, active listening, assertiveness, building rapport, coaching, complex sales, creativity, critical thinking, cross-functional teamwork, customer experience strategy, customer interactions, CRM, data analysis, design thinking, empathy, escalation management, financial acumen, follow-through, forecasting.

Qualifications

• Educational background includes a university or bachelor's degree, with a master's preferred.
• 3+ years of relevant experience in subscription renewals.

Benefits & Perks

• Health & Wellbeing programs supporting physical, financial, and emotional health.
• Personal & Professional Development programs to help reach career goals.
• Unconditional inclusion and flexibility to manage work and personal needs.