RESOLUTION SPECIALIST, CONTACT CENTER - Social Community Manager-1

Walmart

Bentonville, AR

Full Time

Entry Level

40k-73k

3 days ago

Job Description

About the Role

Position Summary… Working at Sam's Club means a career without boundaries We're part of the Fortune #1 company, Walmart Inc., but we've got our own personality. Here, your work has impact, your voice matters, and your full self is always welcome. A career with us is about more than clubs and carts. It's about creating moments that matter for millions of members across the country. Are you the person in your group chat who always finds the perfect meme? Do you have the fastest thumbs in the group when a comment section needs a reply? If you live and breathe social media and love creating content just as much as you love engaging with an online community, we want to meet you. We're looking for a Social Media Community Manager who will spend 70% of their time owning community management across Sam's Club social platforms and 30% creating social-first content. You'll play a key role in deepening relationships with our members while helping to shape how our brand shows up in culture.

Key Responsibilities

Engage daily with members and prospects across TikTok, Instagram, Facebook, Twitter, YouTube, and Reddit.
Write on-brand, timely, and authentic responses that make people feel seen.
Support social listening and real-time monitoring to identify moments that matter.
Create response libraries for campaigns, FAQs, and trending topics.
Collaborate with internal teams to escalate and respond to emerging member issues.
Surface community insights and social trends to help inspire future content.
Concept, shoot, and edit short-form videos for platforms like TikTok and Reels.
Participate in brainstorms and pitch culturally relevant ideas for social.
Help bring our “Expect Something Special” mindset to life through creative storytelling.
Source and feature UGC and community-driven stories across our channels.
Maintain asset libraries and organize content for reporting and re-use.

Requirements

1-3 years of experience in social media, community management, or content creation.
Experience with social media publishing and moderation tools (Sprinklr, Sprout, etc.).
Strong understanding of platform nuances and content best practices.
6 months' experience in retail, contact center operations, or a related area.
1 year of experience with basic computer processing/data entry software.

Nice to Have

Experience in retail, contact center operations, or a related area.

Qualifications

Bachelor's degree preferred, but not required.

Benefits & Perks

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U education benefit program for associates in Walmart and Sam's Club facilities, covering tuition, books, and fees.

Working at Walmart

At Sam's Club, we offer a career that values impact, voice, and authenticity. We foster an inclusive environment that respects diversity, unique styles, experiences, identities, abilities, ideas, and opinions. We believe understanding and valuing these differences helps us serve our members and communities better.

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