Retail - Client Partner - San Fran/Bay Area

About the Role

Key Responsibilities

• Manage and nurture client relationships to ensure satisfaction and retention.
• Oversee the delivery of customer service management to meet client expectations.
• Provide strategic business relationship management to align client needs with company goals.
• Lead commercial project management initiatives to drive successful project outcomes.
• Collaborate with internal teams to ensure seamless service delivery.
• Develop and implement client engagement strategies to enhance client experience.
• Monitor and report on client satisfaction metrics to identify areas for improvement.
• Address and resolve client issues promptly to maintain strong relationships.
• Conduct regular client meetings to review performance and discuss future needs.
• Ensure compliance with company policies and industry regulations in all client interactions.
• Utilize supply chain management knowledge to optimize client operations.
• Leverage multi-channel experience to provide comprehensive client solutions.
• Stay updated on industry trends to provide clients with innovative solutions.

Requirements

• Possess a minimum of 15 years of experience in Customer Service Management.
• Demonstrate expertise in Business Relationship Management in Retail.
• Have a strong background in Commercial Project Management.
• Experience in Supply Chain Management is a plus.
• Multi-channel experience is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a hybrid work model.
• Strong problem-solving and analytical skills.
• Proven track record of managing and retaining client relationships.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in relevant software and tools.
• Commitment to continuous learning and professional development.

Benefits & Perks

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan