Retail - Client Partner - San Fran/Bay Area

Cognizant Technology Solutions

Mission, CA

Full Time

Executive

193k-218k

13 days ago

Job Description

About the Role

We are seeking an experienced Client Relationship Manager with 15 to 19 years of experience to join our team. The ideal candidate will have a strong background in Retail Sales and Customer Service Management, Business Relationship Management, and Commercial Project Management. This hybrid role requires excellent communication skills and the ability to manage client relationships effectively. The candidate will work in a day shift with no travel required.

Key Responsibilities

Manage and nurture client relationships to ensure satisfaction and retention.
Oversee the delivery of customer service management to meet client expectations.
Provide strategic business relationship management to align client needs with company goals.
Lead commercial project management initiatives to drive successful project outcomes.
Collaborate with internal teams to ensure seamless service delivery.
Develop and implement client engagement strategies to enhance client experience.
Monitor and report on client satisfaction metrics to identify areas for improvement.
Address and resolve client issues promptly to maintain strong relationships.
Conduct regular client meetings to review performance and discuss future needs.
Ensure compliance with company policies and industry regulations in all client interactions.
Utilize supply chain management knowledge to optimize client operations.
Leverage multi-channel experience to provide comprehensive client solutions.
Stay updated on industry trends to provide clients with innovative solutions.

Requirements

Possess a minimum of 15 years of experience in Customer Service Management.
Demonstrate expertise in Business Relationship Management in Retail.
Have a strong background in Commercial Project Management.
Experience in Supply Chain Management is a plus.
Multi-channel experience is highly desirable.
Excellent communication and interpersonal skills.
Ability to work effectively in a hybrid work model.
Strong problem-solving and analytical skills.
Proven track record of managing and retaining client relationships.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Proficiency in relevant software and tools.
Commitment to continuous learning and professional development.

Qualifications

Minimum of 15 years of experience in Customer Service Management.
Expertise in Business Relationship Management in Retail.
Background in Commercial Project Management.

Benefits & Perks

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Working at Cognizant Technology Solutions

Cognizant values continuous learning and professional development, offering performance-based incentives and stock awards. The company emphasizes a collaborative and innovative work environment, supporting hybrid work models and employee well-being.

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