SA37P3 Sales Support Analyst

CAS

Columbus, OH

Full Time

Mid Level

9 days ago

Job Description

About the Role

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 115 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide. CAS is currently seeking a Sales Support Analyst. This position will be located in our headquarters in Columbus, Ohio.

Key Responsibilities

Manage contract agreement business process by developing and evaluating the pricing and product programs working jointly with Sr. team members, sales representatives, legal and finance departments to maximize customer value, resolve issues, execute account strategy, and enhance revenue impact
Perform complex analysis of program evaluation and development, and customer specific agreement performance including trend analysis, analyzing program success, long-range planning, and new pricing models
Report and present customer revenue/usage data and conduct periodic analysis for various CAS departments including Marketing, Finance, and Legal
Administer communication for key pricing and related initiatives to customer accounts as planned by Sr. team members and division leadership
Support Sr. team members in engaging with customers as needed
Develop or contribute to creation of pricing plans, communication pieces, and training channels
Interface with sales representatives to answer questions, resolve problems, and troubleshoot issues
Act in project capacity to interface with management on pricing initiatives, results, and concerns
Perform quality assurance and resolve issues
Represent department as SME on cross-divisional and/or enterprise projects
Compile and analyze complex data to draw conclusions and recommend pricing solutions to support customer needs
Evaluate pricing proposals and present findings to management
Forecast sales/revenue and customer usage, and conduct periodic financial, pricing, and marketing analysis
Support product and program evaluation, including policies and processes for new initiatives
Perform other duties as assigned

Requirements

Bachelor's Degree, Advanced degree (MBA) a plus
At least 5 years of progressive experience in sales operations or related role, ideally in a business-to-business environment
Experience and demonstrated capability in a sales-related or contracting role is preferred
Demonstrated skill in creating, reviewing and editing customer-facing documents as well as reviewing legal contracts and documents
Strong communication skills with internal and external customers (verbal and written)
Attention to detail with a proactive focus on accuracy
Planning skills and responsiveness to urgent and updated priorities
Ability to work on a team or independently, and lead activities as required
Capability to be responsive to changing priorities and self-directed in work and tasks
Advanced skills with sales-related business systems such as Salesforce.com or other CRM tools; SAP; etc.
Mastery of MS Office applications, specifically Excel and PowerPoint
Ability to carry out assignments and projects with minimal supervision