SA37P3 Sales Support Analyst

About the Role

Key Responsibilities

• Manage contract agreement business process by developing and evaluating the pricing and product programs working jointly with Sr. team members, sales representatives, legal and finance departments to maximize customer value, resolve issues, execute account strategy, and enhance revenue impact
• Perform complex analysis of program evaluation and development, and customer specific agreement performance, including trend analysis, analyzing program success, long-range planning, and new pricing models
• Report and present customer revenue/usage data and conduct periodic analysis for various CAS departments including Marketing, Finance, and Legal
• Administer communication for key pricing and related initiatives to customer accounts as planned by Sr. team members and division leadership
• Support Sr. team members in engaging with customers as needed
• Develop or contribute to creation of pricing plans, communication pieces, and training channels
• Interface with sales representatives to answer questions, resolve problems, and troubleshoot issues
• Interface with management on pricing initiatives, results, and address questions or concerns
• Perform quality assurance and resolve issues routinely
• Represent the department as SME on cross-divisional and/or enterprise projects
• Compile and analyze complex data to draw conclusions and recommend pricing solutions supporting customer needs
• Evaluate pricing proposals and present findings to management
• Forecast sales/revenue and customer usage, and conduct periodic financial, pricing, and marketing analysis
• Support product and program evaluation, including policies and processes for new initiatives
• Perform other duties as assigned

Requirements

• Bachelor's Degree, advanced degree (MBA) a plus
• At least 5 years of progressive experience in sales operations or related role, ideally in a business-to-business environment
• Experience and demonstrated capability in a sales-related or contracting role is preferred
• Demonstrated skill in creating, reviewing and editing customer-facing documents as well as reviewing legal contracts and documents
• Strong communication skills with internal and external customers, both verbal and written
• Attention to detail with a proactive focus on accuracy, planning, and responsiveness to urgent priorities
• Ability to work independently or in a team, and lead activities as required
• Capability to adapt to changing priorities and be self-directed
• Advanced skills with sales-related business systems such as Salesforce.com or other CRM tools, SAP, etc.
• Mastery of MS Office applications, specifically Excel and PowerPoint
• Ability to carry out assignments and projects with minimal supervision

Nice to Have

• Experience in a business-to-business environment
• Experience in a sales-related or contracting role
• Experience with legal contract review

Qualifications

• Bachelor's Degree or higher; MBA preferred
• Minimum of 5 years of relevant experience

Benefits & Perks

• Competitive salary
• Comprehensive benefits package including a generous vacation plan
• Medical, dental, and vision insurance plans
• Employee savings and retirement plans