Sales & Marketing Associate

About the Role

Key Responsibilities

• Welcome new and prospective clients, guide them through new products and onboarding, answer any questions and ensure a pleasant experience.
• Develop and maintain strong relationships with existing clients, distributors, wholesalers, and retail partners.
• Identify new sales opportunities and assist in the development of sales strategies to achieve business targets.
• Contribute to volume, share, and profit targets through utilization of all relevant resources; identify ways to improve marketing and sales techniques.
• Monitor sales performance, generate reports, and provide insights to improve revenue and market presence.
• Visit client sites regularly to ensure product availability, visibility, and customer satisfaction.
• Coordinate with the production, warehouse and quality teams to ensure timely order fulfillment and delivery of quality products.
• Support the execution of marketing campaigns and promotional activities within the legal framework of the tobacco industry.
• Conduct market research to identify trends, consumer preferences, and competitor activities.
• Assist with organizing promotional events and participate in trade shows, exhibitions, and customer engagement events.
• Understand the needs and expectations of our customer base to meet them where they are, resolving customer complaints and issues in a timely manner.
• Develop and maintain an extensive understanding of industry dynamics within the sales region and implement plans to maximize sales potential.
• Take ownership of individual performance and actively participate in a high-performance team culture to hit and exceed team targets.
• Utilize data-driven insights to develop, implement, and evaluate initiatives to provide competitive advantages.
• Research competitors' products and services and conduct market research to identify new revenue opportunities.
• Perform all tasks given by management to support the efficient operation of the department/team.

Requirements

• Must be at least 21 years old.
• An associate's degree in marketing, business administration, or related field.
• Experience in sales or marketing with background in a regulated industry preferred.
• Proficiency with Microsoft Office and CRM software.
• Excellent customer service and sales skills with a solid understanding of marketing processes.
• Strong communication and interpersonal skills for team collaboration.
• Knowledge of Business-to-Business (B2B) sales strategies and retail distribution channels.
• Detail-oriented with strong analytical and problem-solving abilities.
• Self-motivated, organized, and goal-oriented with the ability to perform multiple tasks and meet deadlines.
• Proficient use of computers, phones, and office equipment for communication and data entry.
• Ability to sit, stand, and walk for extended periods during office work, facility tours, or client visits.
• Occasional ability to lift, carry, or move materials up to 25 lbs.
• Capability to work in a manufacturing environment during plant visits, including exposure to noise, odors, and varying temperatures.
• Willingness to travel occasionally for client visits and promotional events.
• Comfort working in a regulated and compliance-driven industry.

Nice to Have

• Experience in a regulated industry.

Qualifications

• Associate's degree in marketing, business administration, or related field.