Sales & Marketing Intern

About the Role

Key Responsibilities

• Lead and complete special projects and initiatives related to marketing, sales, and content creation
• Participate in development of marketing and communication initiatives and campaigns
• Assist with addressing phone calls and emails from guests regarding general park questions and concerns
• Routinely greet guests at the front gate and provide guidance and assistance to enhance their experience
• Compose and distribute various forms of written communication such as press releases, social media posts, reports, creative briefs, and website content
• Design effective and creative media, including in-park signage and website, email, social, print assets, and other content
• Provide excellent guest service for guests visiting the park or inquires online
• Serve as a brand ambassador for partners, media, and guests
• Maintain composure and a high degree of professionalism when handling and/or responding to guest inquiries, including online reviews and direct messages
• Oversee planning and execution of large-scale special events
• Participate in the development of marketing strategies and communication initiatives
• Assist with market research and data analysis
• All other duties assigned by leadership

Requirements

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Ability to directly engage with customers and other web media resources
• Ability to write content in a clear, concise and professional manner
• Ability to learn and use Salesforce CRM
• Must be proficient in Microsoft Excel, Word, and Power Point
• Must possess strong attention to detail and problem-solving abilities
• Ability to use office technology and equipment, such as PC, software, copier, and telephone
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice to Have

• Previous amusement park, theme park, or waterpark experience
• Bilingual language skills such as Spanish or others

Qualifications

• Currently majoring in (or graduated with) a Bachelor's degree in Marketing, Public Relations, Communications, Journalism, or related discipline
• 1+ year of related experience highly desired but not required

Benefits & Perks

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Water Country and all Palace Entertainment parks on days off
• Invitations to exclusive company-sponsored employee events throughout the season