Sales Channel Manager - ISA/ISO (Merchant Services)

About the Role

Key Responsibilities

• Recruit, lead, and manage a national team of ISAs and ISOs
• Train new and existing agents on a full suite of merchant services, including credit/debit card processing, EBT, mobile wallets, and virtual terminals
• Make 40+ outbound calls daily to support and motivate the agent network
• Coach agents to improve performance and increase sales volume
• Review applications, contracts, and required documents with accuracy
• Maintain and update CRM (Zoho) with call logs, notes, and pipeline updates
• Conduct performance reviews and equip agents with tools and strategies to succeed
• Collaborate across departments to achieve company goals
• Uphold high standards of professionalism and responsiveness

Requirements

• 3+ years of experience in sales channel or ISO management in the B2B space
• Strong leadership, communication, and coaching skills
• Comfortable with CRMs, spreadsheets, video conferencing, and digital platforms
• High personal accountability, integrity, and adaptability
• Coachable with strong emotional intelligence — open to feedback and development
• Familiarity with social media (LinkedIn, Facebook, Instagram) for networking and outreach

Nice to Have

• Experience in merchant services or other value-added B2B financial services
• Familiarity with CRM or partner management tools
• Experience managing remote or hybrid sales teams
• High-volume outbound calling experience
• Comfortable on camera for virtual meetings or social content
• Existing online presence or personal brand

Qualifications

• Experience in sales channel or ISO management in the B2B space

Benefits & Perks

• Supportive, growth-focused culture that values collaboration and initiative
• Access to robust training, marketing tools, and CRM resources
• Direct impact — Your leadership will directly influence revenue and team growth