Sales Manager

About the Role

Key Responsibilities

• Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence.
• Leverage store forecast and payroll budgets to support store scheduling needs and communicate with the GM to maximize productivity and achieve sales and payroll goals.
• Plan and execute in-store events that deliver an exceptional guest experience, drive in-store and brand partner collaboration, and meet sales and payroll targets.
• Review, analyze, and react to financial and operational reports, including store visit and audit results.
• Perform makeup applications, skincare analysis, and product demonstrations to enhance guest service and drive sales.
• Stay informed about industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance and hold store associates accountable to attendance policies.
• Attract, hire, and retain a diverse team of top talent, and address staffing needs.
• Build an engaged team that embodies the Ulta Beauty brand through collaboration and communication.
• Create an inclusive environment that encourages associate growth and engagement.
• Support associate development through training, coaching, performance reviews, and individual development plans.
• Participate in ongoing training to enable continuous professional development and sales performance.
• Establish professional relationships with brand partners to collaboratively achieve sales and service goals.
• Model a culture of teamwork and guest service excellence, providing clear direction and sharing best practices.
• Execute the Guest Engagement Leader program to drive business results and ensure a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, and standards.
• Use scheduling and task management tools to prioritize workload and manage attendance.
• Protect company assets and minimize loss through inventory control, safety, and loss prevention measures.
• Support continuous improvement by influencing adoption of initiatives and technology, and communicating expectations.
• Regularly communicate with field leadership regarding business trends, operational challenges, and merchandise needs.

Requirements

• 2-3+ years of fast-paced retail management or relevant work experience.
• Proven success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Experience with monitoring inventory levels, achieving operational excellence, and executing merchandising directives.
• Leadership experience in attracting, developing, and motivating top talent, and leading teams through change.
• Proficient with basic technology such as POS systems, Microsoft Office, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration, interpersonal, and organizational skills.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Nice to Have

• Bachelor’s degree (preferred).

Qualifications

• Educational background includes a preference for a bachelor’s degree.

Benefits & Perks

• Not explicitly specified in the description.